Community Guidelines and Policies

At Cantina, we are committed to creating a safe space for all our users. Creating, sharing or distributing sexually explicit or suggestive images of other people without their consent is a severe violation of personal privacy and safety. For that reason, we take the impact of sharing intimate media of somebody very seriously and we aim to prevent the harm that the public distribution of intimate content can cause. We will take appropriate action against any content or accounts in breach of this policy.

We define the creation, sharing or distribution of non-consensual intimate media as the creation or sharing of intimate or sexually explicit content without the knowledge or consent of the person depicted. This includes media that was captured or created without the person’s awareness or consent, such as deepfakes, footage from hidden cameras, creepshots, or recordings of sexual assault. It also covers content that was initially shared or created with consent, such as in a private relationship, but later distributed without permission.

What violates this policy?

We have zero tolerance for attempts to upload unauthorized images of someone with the goal to create intimate media using our Artificial Intelligence tools. For more information, visit our Generative AI media policy.  

• Using Cantina’s tools to create sexualized content based off of somebody’s likeness.

• Attempting to manipulate or alter intimate images (i.e. deepfakes) with Cantina.

• Altering, posting, sharing, or distributing intimate images or videos of someone without their explicit consent.

• Altering, posting, sharing, or distributing private sexting photos to anybody other than the intended recipient.

• Threatening or coercing someone into sharing intimate images on the Cantina platform.

• Sharing manipulated or altered intimate images such as deepfakes without consent.

• Encouraging or facilitating others to post non-consensual nudity or sexually suggestive content.

• Attempting to obtain intimate images of someone without their consent, including hacking accounts or devices.

• Creating rooms dedicated to sharing this type of content.

• Offering or soliciting stolen intimate or sexually explicit images of somebody.

Violations of this policy may result in the removal of content, temporary account suspensions, or permanent bans, depending on the severity of the breach.

How can I report violations of this policy? 

Reporting safety violations is essential to ensuring your safety and protecting the broader Cantina community. If you encounter content on Cantina that you believe violates this policy, follow these steps to report it. In addition, if you find yourself in a room where content of this nature is being shared, report it and consider removing yourself from the space. 

If someone is sharing or threatening to share intimate images of you or someone else, you can also notify us by using this form or by emailing our Trust & Safety team on support@cantina.com. Be sure to include links and screenshots of the specific post or comment containing the images or threats.

Additional resources

In addition to reporting the content to us, there are resources available to help victims remove non-consensual intimate images, such as:

• StopNCII.org: This is a free, online tool provided by the U.K. non-profit South West Grid for Learning. It supports victims of non-consensual intimate media by helping anyone over the age of 18 protect their private images and videos online. StopNCII.org allows online platforms to detect and remove intimate media that has been shared without consent, all while safeguarding the victim's privacy. You can access the tool or learn more about how StopNCII.org works here.

• Take It Down is a free, confidential service created by the National Center for Missing & Exploited Children (NCMEC) to help individuals, particularly minors, remove or prevent the spread of intimate images or videos online. It is designed to give people control over sensitive content and to combat the harm caused by non-consensual sharing. Individuals aged 13 or older can directly submit content for protection as well as parents or guardians who can use the tool on behalf of minors under 13. For more information or to use the service, visit Take It Down.

• Support in the U.S.: If you need additional support, contact the Cyber Civil Rights Initiative Crisis Helpline at 844-878-CCRI (2274). Their team is available 24/7 to provide compassionate support, information, referrals, and non-legal advice.

• Support Outside the U.S.: For assistance in other countries, refer to the Cyber Civil Rights Initiative’s International Resources to find localized support tailored to your region.

Cantina members can browse AI-powered bots in the Bots Tab or create their own. Bots are designed to support creativity, exploration, and interaction, but they must be used responsibly.

All bots and interactions are subject to Cantina's Community Guidelines.
 

Creating Bots

Bots are shaped by user prompts, configurations, and design choices. If you create a bot, you are responsible for ensuring that its name, description, avatar, and prompts comply with our Community Guidelines.

You may not create bots that:

• Are or appear to be minors, including through names, bios, avatars, prompts, or behavior
• Impersonate real individuals without their express consent
• Depict or resemble public figures in a way that is misleading, deceptive, or implies an endorsement or affiliation that does not exist. Parody and satire are permitted when the bot's name, description, or behavior clearly signals it's a creative interpretation — not the real person.
• Use intentionally misleading names, descriptions, or avatars that misrepresent what the bot is designed to do
   

Bot creators may not design or prompt bots to generate or promote content that violates our Community Guidelines, including but not limited to:

• Hate or harassment
• Sexual exploitation or abuse
• Child endangerment
• Deepfake or deceptive content
• Violence or self-harm
• Illegal activities
• Fraud, phishing, or data theft
• Misleading or harmful advice on sensitive topics

Interacting with bots 

Bot outputs are generated based on user prompts and may be inaccurate, incomplete, or inappropriate. Bots are not a source of professional, medical, legal, or crisis guidance, and users should not rely on them as such.

All interactions with bots must comply with Cantina's Community Guidelines and reflect authentic user engagement.

When you add a bot to a room, you are responsible for the content it generates in that space. We recommend confirming that a bot is appropriate for the room and audience before adding it. If you are unsure what a bot is designed to do, do not add it.

Prohibited Bot Interactions and Abuse

You may not:

• Engage with bots in ways that promote hate, harassment, sexual exploitation, or violence
• Use bots to bully, intimidate, or target others
• Manipulate or misrepresent bot popularity, engagement, or ratings
• Use coordinated or deceptive tactics to artificially boost a bot's visibility

Interactions or behavior that violate these rules may result in enforcement action, including warnings, restrictions, or temporary or permanent account suspension.

Reporting violations

Our bot policies will continue to evolve as we learn more about how AI tools are used and misused. If you encounter a bot or interaction that violates these guidelines, please report it to our moderation team using in-platform tools.

If you believe your copyrighted work has been used in violation of intellectual property laws, please submit an Intellectual Property report through this form.

Cantina has a zero-tolerance policy for user actions that sexually exploit, sexualize or endanger children. We report all instances of child sexual abuse and exploitation to the National Center for Missing and Exploited Children (NCMEC) and work with law enforcement when we assess a risk of child endangerment. 

This includes any content —text, images, video, audio, or mixed media— that depicts, describes, suggests, or facilitates sexual behavior involving minors, or that sexualizes minors in any context.

This policy applies to:

• Content uploaded by users

• Content generated by users

• Content produced or enabled by Cantina’s AI tools and bots

• Prompts, prompts sets, and training artifacts used in generative systems

What violates this policy?

Cantina strictly prohibits any content, behavior, or interaction that endorses, depicts, or facilitates the sexual exploitation of children. This encompasses not only actual children, including minors of all ages but also non-realistic content that resembles human children, such as AI-generated content. The following are not permitted:

1. Sexual content involving minors

• Any depiction, description, or suggestion of a minor in sexual activity or child nudity or sexualization of minors. This prohibition applies regardless of whether the minor is real, fictional, animated, or represented through AI or generative tools.

2. Bots that sexualize minors

• You may not create, publish, promote, or engage with bots that:

  • sexualize minors;

  • simulate sexualized interaction with or about minors;

  • propagate narratives, fantasies, or descriptions that sexualize people who are or appear to be under 18.

3. Assistance in generating sexual content about minors

• Cantina tools may not be used to prompt, assist, refine, or optimize requests intended to produce sexual content involving minors.

• The platform will detect and block attempts to produce such harmful and abusive outputs.

4. Soliciting, sharing, or creating child sexual abuse material

5. Inappropriate interactions or communications between an adult and a minor

6. Any form of child abuse

How can I report violations of this policy?

If you see anything that looks like child sexual abuse or exploitation, please report it so our team can review it and take immediate action. We thoroughly review every report, whether it's from someone who's directly involved or just saw something concerning. 

Get help

If you or someone you know is being exploited, contact the Cyber Tipline at https://report.cybertip.org/ or call(1-800-THE-LOST) for 24/7 support.

Cantina allows users to create AI-generated media, including images and videos, to support creativity and expression. These tools are powerful, and with that power comes responsibility. This policy is designed to balance creative freedom with the safety, dignity, and trust of our community. 

All AI-generated media is subject to Cantina’s Community Guidelines and Terms of Service.

Important Notice About AI-Generated Media

You may encounter AI-powered bots that generate media based on user prompts in Cantina. Generated content may be inaccurate, offensive, or harmful. Do not rely on AI-generated media for factual accuracy, professional guidance, or decision-making. By creating, activating, or interacting with generative AI tools, you assume responsibility for how they are used, as outlined in our Terms of Service.

User responsibility & intent

You are responsible for the media you request, generate, upload, or use on Cantina  including media created through bots, prompts, avatars, or uploads.

Please note that while an image or video may not in and of itself violate our Generative AI policy, we reserve the right to take action if we deem that the user’s intent is in contravention of our guidelines. To do so, we may investigate factors such as account behavior, previous prompts and comments, as well as history of engagement on the platform. In addition, we hold our users accountable for the content they seek to create through Cantina’s bots, whether it is by requesting drawings, selfies, videos, designing a bot’s avatar or uploading a photo to serve as the bot’s avatar.

What violates this policy?

You may not use Cantina’s generative AI tools to create, upload, or distribute media that violates our high-priority harm policies:

1. Exploitation & sexual harm
   1. Involves child sexual abuse material, sexual exploitation, grooming, or endangerment

   2. Sexualizes minors in any form

   3. Depicts sexual violence, coercion, sextortion, or non-consensual intimate activity

   4. Includes sexually explicit deepfakes or sexualized depictions of individuals without consent

2. Harassment, hate & violence

   1. Degrades, dehumanizes, or targets individuals or groups based on protected characteristics

   2. Advocates or glorifies violence, terrorism, or extremist ideologies

   3. Encourages or provides instructions for self-harm, suicide, or eating disorders

   4. Depicts extreme or graphic violence, torture, mutilation, or animal abuse

3. Deception, manipulation & harm

   1. Misleads others into believing AI-generated media is real or human-created in a harmful or deceptive context

   2. Creates defamatory, fraudulent, or scam-related content

   3. Generates misinformation or disinformation, including content intended to interfere with civic or political processes

   4. Advances harmful conspiracy narratives tied to real-world geopolitical events

4. Rights & likeness violations

   1. Uses someone's likeness without consent or legal right

   2. Uploads images or videos of people without permission

   3. Violates intellectual property, privacy, or publicity rights 

Bot avatar guidelines: 

We apply additional safeguards and review to avatar media due to the heightened risk of misuse. Bot avatars, whether uploaded or AI-generated, must comply with this policy.

• Do not upload images of real people without their consent
• Do not create avatars that depict or resemble minors
• Do not use avatars to impersonate individuals or mislead others
  
   

Moderation & enforcement

Cantina uses a combination of automated systems, human review, and user reports to identify and address policy violations. When violations occur, we may take action including content removal, warnings, feature restrictions, or temporary or permanent account suspension. If you are unsure whether a request or upload may violate this policy, do not proceed.

How can I report violations of this policy? Reporting violations

If you encounter AI-generated media that violates this policy, please report it by flagging the content. Providing context helps our Trust & Safety team review and address issues more effectively. We also encourage users to report unintended harmful outputs as well, even when generated unintentionally.

Cantina is built to support creative exploration and meaningful connection. A safe and respectful environment is essential to that mission. For this reason, bullying and harassment are not allowed on Cantina.

We take action against behavior that targets, intimidates, or harms others, whether it occurs in public spaces, private interactions, profiles, room names, or through AI-powered features. Users who violate this policy may be subject to warnings, restrictions, or temporary or permanent account suspension.

What violates this policy?

We prohibit any act, whether on a public surface such as room posts, avatars or account names, or a private engagement, to harm, intimidate, coerce, or embarrass another person or group. Examples of this type of conduct include but are not limited to:

• Repeated or severe abusive language directed at or about another user
• Content intended to shame, degrade, or humiliate others
• Repeated unwanted interactions, including following a user across rooms
• Coordinated harassment, including encouraging others to target a user
• Harassment that extends off-platform when it originates on Cantina
• Filing false or malicious reports against another user
• Impersonation or creating profiles designed to mock or harass someone
• Threats of physical, emotional, reputational, or social harm
• Encouraging or calling for self-harm or suicide
• Threatening to expose private or intimate information, including sexual content or a person’s sexual orientation or gender identity
• Creating or renaming rooms, profiles, or avatars in ways that are intentionally offensive or targeted at others

AI and Harassment

Harassment is not permitted whether carried out directly by a user or facilitated through bots or AI tools. Using automated systems to target, intimidate, impersonate, or coordinate harassment against others violates this policy.

How can I report violations of this policy?

Reporting content and interactions that violate our Community Guidelines is essential to fostering a safe environment in Cantina. You can report conduct in violation of this policy by following these instructions. In addition, we encourage you to use our moderation tools to keep yourself and others safe.

If you feel like you or another user is in immediate danger, we encourage you to consider contacting Law Enforcement urgently.

Cantina is committed to fostering a respectful, inclusive environment where people can create, connext, and express themselves without fear of being targeted or dehumanized. Hate speech and hateful conduct are not allowed on Cantina. 

We take action against content or behavior that promotes hatred, discrimination, or violence toward others based on protected characteristics. Violations of this policy may result in content removal, account restrictions, or temporary or permanent suspension.

What violates this policy?

We do not allow content or conduct that promotes, glorifies, or incites hatred, discrimination, or violence against an individual or group based on a protected characteristic, including but not limited to:

• Age
• Caste
• Disability
• Ethnicity
• Gender identity or expression
• Nationality
• Race
• Immigration status
• Religion
• Sex or gender
• Sexual orientation
• Veteran status
• Victims of major violent events and their families

This includes:

• Calls for violence, removal of rights, or exclusion
• Dehumanizing, degrading, or inflammatory language
• Praising or advocating for extremist or hateful ideologies
• Harassment or intimidation rooted in a protected characteristic

This policy applies across all surfaces on Cantina, including rooms, profiles, messages, usernames, room names, and interactions involving bots or AI-powered features.

Context matters

We recognize that not all references to hateful language or symbols are themselves hateful.

The following may be allowed when the context is clear and non-promotional:

• Educational, documentary, scientific, journalistic, or artistic content that references hate speech, symbols, or ideologies for the purpose of reporting, analysis, or critique
• Content criticizing governments, institutions, policies, or state actions, even when strongly worded, as long as it does not target people or groups based on protected characteristics
  
  We assess content based on context and impact, not solely stated intent. Claims of humor, satire, or roleplay do not excuse hateful conduct when it causes harm.

AI and Hate Speech

Hate speech is prohibited whether it is expressed directly by a user or generated, amplified, or facilitated through bots or AI tools. Using AI to produce or spread hateful content, or to target protected groups, violates this policy.

Reporting violations

If you experience or observe hate speech on Cantina, please report it so our team can review it and take appropriate action. We take all reports of hate speech seriously, whether they come directly from the person being attacked or from an observer. You can also use our self-moderation tools to manage room membership and limit your exposure to the offending user and/or content. 

Cantina is an 18+ platform. We use age verification technology to make sure everyone on Cantina meets our minimum age requirement. Here's everything you need to know about how it works.

Why am I being asked to verify my age?

We may ask you to verify your age if:

• The date of birth you entered suggests you may be under 18
• Our automated systems have flagged your account for a potential age concern
• Our moderation team has reviewed your account and placed a hold pending verification

How does age verification work?

You'll be given two options:

• Video selfie: Take a short selfie video. An AI system will estimate your age based on your facial features. No image or facial data is sent to or stored by Cantina.
• ID scan: If your selfie is inconclusive, you may be asked to scan a government-issued photo ID (driver's license, passport, or similar). Your date of birth is extracted to confirm you're 18 or older. Your ID image is not retained by Cantina.

Who processes my data?

Cantina partners with Cinder, a trust & safety platform, to power our age assurance workflow. Cinder uses FaceTec technology to perform biometric processing including analyzing your selfie or ID scan. Cinder processes your data on servers in the United States and retains biometric data only for as long as necessary to complete the verification process, after which it is deleted in accordance with its retention policies. Cantina does not receive your images or any biometric identifiers.

What data does Cantina actually receive?

Cantina receives only the outcome of the verification, for example, whether you are over or under 18, along with a reference number for audit purposes. If you verify via ID scan, Cantina receives your date of birth to calculate age eligibility. Cantina does not receive or store your selfie, face geometry data, biometric templates, or ID document images.

How long is my data retained?

Cinder retains biometric data only for as long as necessary to complete the verification process, after which it is deleted in accordance with Cinder's retention policies and applicable law. Cantina retains your age eligibility result and reference number for the life of your account.

What happens if I don't verify?

Your account will remain locked until you complete the verification process. If verification confirms you are under 18, your account will be permanently suspended. If you believe there has been an error, please contact our support team.

Is my data used for anything other than age verification?

No. All data collected through the age verification process is used solely to confirm that you meet Cantina's age requirement. Neither Cantina nor Cinder sells, leases, trades, or otherwise profits from your biometric data. It is never used for advertising, recommendation algorithms, or any other secondary purpose.

Cantina is committed to creating a respectful, safe environment for everyone on the platform including Cantina Ambassadors, employees, contractors and moderators. These individuals support the community, run programming, moderate content, and maintain shared spaces depending on their role. Their profiles display a verified checkmark.

Interactions with Cantina staff are expected to remain professional and respectful at all times. We do not tolerate behavior that makes any Cantina team member feel uncomfortable, unsafe, or targeted. 

This policy complements our Bullying & Harassment, Sexual Content, and Violence & Threats of Harm policies and provides additional protections for staff. This is particularly important for our Ambassadors, who are here to support you, share their best practices about building and interacting with bots, and to enhance your experience in Cantina. They maintain key spaces such as The Welcome Lounge and The Bot Place and they deserve to feel safe and respected.

Unacceptable behavior toward Cantina staff

The following conduct is not allowed when directed at Cantina ambassadors, moderators, or staff:

• Unwanted contact or boundary violations
  Attempting to contact staff through personal or off-platform channels (such as personal email, phone numbers, social media, or in-person interactions) unless explicitly invited.
• Unwanted sexual or romantic advances
  Flirtation, sexual comments, suggestive behavior, or repeated romantic attention that is not clearly welcomed or reciprocated.
• Harassment, fixation, or over-attachment
  Persistent personal attention, requests for private interaction, pressure to share personal information, or creating bots or content based on a staff member’s likeness without consent.
• Abusive language, threats, or intimidation
  Personal attacks, threats, doxxing, coordinated harassment, or attempts to intimidate staff, including threats to report them to “higher-ups” or get them fired.
• Spamming or disruptive conduct
  Flooding chats, derailing conversations, or persistently demanding attention in ways that disrupt programming or community spaces.

Enforcement and safety

Because Cantina staff are performing official duties, violations of this policy may result in heightened or immediate enforcement, including warnings, restrictions, suspension, or permanent account removal.

If behavior becomes threatening, abusive, or escalates toward real-world harm, Cantina may take additional steps to protect its employees, including working with law enforcement where appropriate.

Cantina is a platform for creativity and exploration but respect is non-negotiable. Protecting the people who support and moderate the community is essential to maintaining a safe, inclusive, and enjoyable environment for everyone.

Cantina respects intellectual property rights and is committed to protecting copyrighted content. This policy explains how to submit a Digital Millennium Copyright Act (DMCA) takedown request to have the content removed. Below, we outline how to submit a claim, how Cantina processes claims, and what to do if your content was removed in error.

This policy applies to all content on Cantina, including user uploads, bot-generated content, AI-generated media (images, video, audio, and text), and avatars.

Submitting a DMCA Copyright Claim 

If you are a copyright owner or an authorized representative, you may request removal of allegedly infringing content by submitting a DMCA takedown notice. Your notice must include:

1. Your contact information: Your full legal name, email address, and physical address
2. Description of the copyrighted work: A clear description of the copyrighted material you believe has been infringed
3. Location of the infringing content on Cantina: A direct URL or sufficient information for us to locate the material on Cantina
4. Good-faith statement: A statement that you believe the use is not authorized by you, your agent, or the law
5. Statement under penalty of perjury: Confirming the accuracy of the notice and your authority to act.
6. Your electronic signature.

You can submit a DMCA takedown request by selecting Intellectual Property, Copyright Infringement on our reporting form. 

What happens after a DMCA request is submitted 

Once we receive a valid DMCA notice:

• The identified content may be removed or disabled
• The user who posted or generated the content will be notified  
• The user may submit a counter-notice if they believe the removal was made in error

If a request is incomplete or invalid, we may request additional information before taking action. 

Cantina acts as a service provider responding to DMCA noticed and does not adjudicate ownership disputes.  

Filing a Counter-Notice

If you believe content was removed due to a mistake or misidentification, you may submit a DMCA counter-notice including:

1. Your full name, email, and physical address.
2. Identification of the removed content and its prior location
3. A statement under penalty of perjury that the removal was in error
4. Consent to jurisdiction of a U.S. federal court 
5. Your physical or electronic signature.

You can also download the sample counter-notice form attached at the bottom of this article and fill it with the relevant information. Counter-notices may be sent to copyright@cantina.com.

If the original copyright holder does not file a legal action within 10 business days, we may restore the content when appropriate.

Repeat Infringement Policy

Cantina may, in appropriate circumstances, suspend or terminate accounts of users who repeatedly upload or generate infringing content.

We encourage users to share only content they own or have the legal right to use, including when using AI-powered tools.

Important notes

• Submitting knowingly false or misleading DMCA notices may have legal consequences.

• Abuse of the DMCA process may result in action under Cantina’s policies.

If you have any questions about our DMCA policy, please visit our Terms of Service or reach out to our Trust & Safety Team at copyright@cantina.com.

These guidelines are for law enforcement and government agencies only. If you are not a law enforcement or government official, please submit your request via our Help Center.

Cantina is a social AI platform that enables user-generated content, messaging, and AI-powered interactions. For product details, please refer to this link. These guidelines explain how law enforcement agencies may request user information from Cantina. 

Cantina is committed to protecting user safety, security, and privacy. As part of that commitment, we store and maintain private and personal information as described in our Privacy Policy and Terms of Service. We disclose non-public user information only when required by law or when permitted under applicable legal standards.

Requests for User Information

Cantina’s disclosure of user information is governed by the Stored Communications Act, 18 U.S.C. § 2701, et seq., which requires that we disclose user information to law enforcement only in response to specific types of legal process. Please refer to our Privacy Policy for more details  about the types of user information that Cantina collects.

Categories of user information

For purposes of legal process, user information may include:

• Subscriber information (e.g., account identifiers and registration details)

• Non-content metadata (e.g., account activity information, where retained)

• User content (e.g., messages, prompts, uploaded media, and AI-generated outputs associated with a user account, subject to retention limitations)

Cantina does not create or retain additional records for investigative purposes beyond what is described in our Privacy Policy.

Within the United States 

Cantina will respond to legally binding requests from U.S. law enforcement and governmental agencies that include one of the following documents:

• A valid, jurisdictionally sufficient subpoena can be used to obtain basic subscriber information set out in 18 U.S.C. 2703(c)(2), namely: Cantina screen name and username, email address (if provided by user), phone number,  account creation date, IP address, device information.
• A valid, jurisdictionally sufficient court order issued under 18 U.S.C. 2703(d) can be used to obtain other categories of non-content data regarding a user.  
• A valid, jurisdictionally sufficient federal or state search warrant can be used to obtain user content such as photos or written communications.

International Requests

Cantina may require non-U.S. governmental and law enforcement agencies to submit a request for legal assistance to designated government authorities under the Mutual Legal Assistance Treaty (“MLAT”) framework, or a letter rogatory to disclose the contents of a user’s account.

Cantina may, at its discretion, provide limited subscriber non-content information to non-U.S. governmental and law enforcement agencies in response to legal process that is duly authorized in the requesting country.

Requirements for submitting a legal request

For a U.S. or non-U.S. law enforcement request to be honored, it must be issued in accordance with governing law and include all of the following information along with the PDF of the request:

• The following contact information:
  •  
    • Name of issuing agency
    • First and last name of the requesting law enforcement officer
    • Official email from a known law enforcement domain
    • Official direct phone number
    • Badge/ID number of the requesting law enforcement officer
    • Address of agency
• Profile name and URL of the Cantina account in question
• Details regarding the specific information being requested and its relationship to your investigation

Please submit your request for user information here.

All requests should be addressed to:

Cantina, Inc.

10 Jay St, 4th FL

Brooklyn, NY 11201

US

If you have any questions please contact lawenforcement@cantina.ai.

Emergency Requests

Under our Privacy Policy and 18 U.S.C. § 2702(b)(8), we may disclose certain information at our discretion with law enforcement if we have a good faith belief that there is an emergency involving danger of death or serious physical injury to a person that Cantina may have information necessary to prevent. 

When submitting an Emergency Disclosure Request you must include the following information:

• Identity of the individual in danger of death or serious physical injury;
• The nature of the emergency and why it poses a threat of imminent death or serious bodily injury that would justify immediately disclosing the requested information rather than relying on standard legal process; 
• Information in Cantina’s possession you are seeking to obtain on an emergency basis; and
• How the specific information requested will assist in averting the threatened death or serious physical injury.

Please submit your Emergency Disclosure Request here.

Account Preservation

Cantina does not guarantee the existence or retention of particular user data. However, In accordance with 18 U.S.C. 2703(f), we will preserve any user information in our possession that may be relevant in a criminal legal proceeding  in response to a formal and valid request from a law enforcement agency that includes a specific time range for preservation not to exceed 90 days.

Cantina will not produce records to the law enforcement agency without service of proper and valid legal process (e.g., subpoena, court order or warrant). Valid preservation requests should be submitted here.

If you have any questions please contact lawenforcement@cantina.ai.

Child Safety

Cantina will remove any content that comes to our attention that depicts (or may depict) sexually explicit images of minors or appears to sexualize or exploit children, including content drawn to our attention by government requests. We will promptly report this content to the National Center for Exploited and Missing Children, which may relay this and related information to U.S.- or foreign-based law enforcement agencies. 

If a request involves a child exploitation or safety matter, please specify that in the request so that we may quickly address the request.

Data Retention

In accordance with our Terms of Service, Privacy Policy, and applicable law, Cantina retains different types of user information for various periods of time. Due to the nature of the information on Cantina, we may store some user information for only a short period of time. Unless we receive a valid preservation request, we generally do not retain information for law enforcement purposes.

User notification

Per Cantina’s Privacy Policy, we will use reasonable efforts to provide notice to our users when we respond to a request for their information unless we are prohibited by law from doing so -for example, by an order under 18 U.S.C. § 2705(b)-, or if we believe that an exceptional circumstance exists, such as child exploitation, the threat of imminent death or bodily injury, or where notification would be counterproductive.

Law enforcement or other official government agencies that do not want Cantina to notify a user of their request should include a court order or reference to other legal authority that bars Cantina from disclosing the existence of the request to the user.

If your request for information draws Cantina’s attention to a violation of our Terms of Service or Community Guidelines, Cantina will take action to prevent further abuse, which may alert the customer to Cantina’s awareness of its misconduct. Your request should explicitly include instruction to Cantina to not take action if you wish to prevent potential awareness on the part of Cantina’s user(s).

Testimony and certification

Records produced in response to law enforcement requests are self-authenticating and do not require the testimony of records custodians. We are unable to provide expert testimony. 

If you need a special certification, please include it in your request.

Cost Reimbursement

Under 18 U.S.C. §2706, Cantina may seek to be reimbursed for any costs we incur in responding to information requests. Unusual or extensive requests may incur additional costs, but we may waive fees at our discretion.

These guidelines are regularly reviewed by Cantina and are subject to change at our discretion.

Cantina is an 18+ platform. Users must be 18 years of age or older to create an account or use Cantina, as reflected in our Terms of Service:

Age requirements

• Users must be 18 or older to access Cantina
• Users may not provide false or misleading information about their age
• Users may not change their age after sign-up or create new accounts using a different age

If a user is found to be under 18, their account will be suspended and they will not be permitted to continue using the platform.

How we enforce our 18+ policy 

Cantina uses a multi-layered approach to enforce its age requirements, which may include:

• Age checks during onboarding
• Manual review following user reports
• Automated systems designed to detect signals of underage use during platform activity

Accounts flagged through these processes may be temporarily or immediately suspended while age is verified. Users who cannot confirm they meet the age requirement will have their accounts permanently disabled.

How to report an underage user
If you come across a user you believe is underage, please report them for review:

1. Tap on the member Avatar:
2. Tap ... More
3. Tap Report @username:
4. Select Reason: Underage User
   • Provide as much detail as possible about why you believe this user is underage (e.g., they mentioned their age in conversation, they appear to be a minor, etc.).
5. Tap Send Report

Once your report is submitted, our Trust & Safety team will review it and take appropriate actions to verify the user's eligibility to use this service. 

Our Commitment

Cantina does not rely on a single checkpoint to enforce its age policy. We maintain ongoing safeguards across the platform to help ensure that only users who meet our age requirement can participate.

Protecting the integrity of our 18+ environment is essential to keeping Cantina safe, respectful, and aligned with how our community is designed to function.

Usernames are a core part of identity on Cantina. They serve as unique, visible identifiers that help users recognize, connect with, and build community with one another.

Because usernames are public and persistent, they must comply with Cantina’s Community Guidelines. Usernames that create harm, confusion, deception, or legal risk are not permitted.

Selecting a username
Usernames are assigned on a first-come, first-served basis and they cannot be reserved or held on inactive accounts. They are permanent and cannot be changed once selected. Furthermore, users are responsible for choosing a username that complies with this policy.

What violates this policy? 

The following types of usernames are not allowed:

Deceptive or abusive conduct

• Impersonating individuals, organizations, or public figures without authorization
• Misleading others into believing an affiliation or endorsement that does not exist
• Username squatting (registering usernames for resale or to prevent legitimate use)
• Buying, selling, or soliciting payment or favors in exchange for usernames

Harassment & hate

• Usernames that target, harass, or intimidate others
• Slurs or derogatory language directed at protected groups
• References that promote hatred, discrimination, or violence

Sexual & exploitative  content

• References to sexual acts, genitalia, sexual fluids, or explicit sexual content
• Sexualization of minors in any form
• References to sexual exploitation or coercion

Violence & self-harm

• Threats of violence or harm
• References that promote or glorify self-harm or suicide

Illegal or harmful activity

• References to child exploitation, terrorism, or other criminal activity
• Usernames that infringe intellectual property rights
• Usernames that expose another person’s private information (e.g., full legal name, location, sexual orientation, gender identity, or other sensitive data without consent)

This policy applies to usernames for user accounts and bot accounts alike.

Enforcement

We reserve the right to determine whether a username violates this policy based on context, intent, and impact. If a username violates this policy, Cantina may:

• Require the account to be renamed
• Restrict account features
• Suspend or permanently disable the account
   

Reporting a username

If you encounter a username that violates this policy, uou can report itby following these instructions. Our Trust & Safety team will review and take appropriate action.

Cantina is committed to protecting the privacy and safety of all members. We strictly prohibit the unauthorized sharing, exposure, or misuse of another person’s private or identifying information.

“Doxxing” refers to publishing or distributing someone’s personal information without their consent, particularly in ways that may expose them to harassment, intimidation, or real-world harm. Even if information is available elsewhere, sharing it on Cantina in a harmful or targeted manner may violate this policy.

What Qualifies as Unauthorized Sharing or Doxxing?

Unauthorized sharing includes any action that discloses, disseminates, or amplifies another person’s private or identifying information without their consent.

This may include, but is not limited to:

• Full legal names linked to private accounts
• Home addresses or approximate location details
• Personal phone numbers or email addresses
• Workplace or school information
• Government identification numbers
• Financial information
• Private sexual content
• Any sensitive personal information shared outside its original context

This policy applies across all areas of Cantina, including rooms, profiles, usernames, messages, bot content, and AI-generated media.

What Violates This Policy?

The following behaviors are prohibited:

• Sharing or distributing someone’s personal information without consent
• Threatening to expose private or intimate information
• Encouraging others to participate in doxxing or harassment
• Using bots or AI tools to generate, compile, or distribute personal data about someone
• Aggregating publicly available information in a way that targets, intimidates, or endangers an individual

We assess violations based on context, potential harm, and impact — not solely on whether the information was technically public.

Enforcement

Content that violates this policy will be removed.

Users who engage in doxxing or unauthorized sharing may face warnings, feature restrictions, suspension, or permanent account termination.

If you are affected

If your personal information is being shared without your consent and you believe it poses a risk to your safety, please report it immediately using our in-platform reporting tools. In addition, if you believe you are at risk of real-world harm, contact local law enforcement or emergency services.

Reporting Violations

To report unauthorized sharing or doxxing:

• Use the in-app reporting feature . This guide provides guidance on reporting options.  
• Provide as much detail as possible about the content and why it violates this policy
   

Our Trust & Safety team reviews all reports promptly and takes appropriate action.

Cantina does not permit the use of its platform , including its AI-powered tools, to engage in, promote, coordinate, or facilitate illegal activity.

Users who violate this policy may be subject to content removal, feature restrictions, suspension, or permanent account termination. Where required by law or where credible harm is identified, Cantina may cooperate with appropriate authorities.

What violates this policy?

The following conduct is prohibited::

Fraud & Deception

• Phishing, identity theft, impersonation for financial gain
• Financial scams or investment schemes
• Coordinated fraud or social engineering
• Using bots or AI tools to generate fraudulent content

Controlled Substances

• Selling, distributing, or facilitating access to illegal drugs or controlled substances
• Providing instructions for producing or distributing illegal drugs

Weapons & Explosives

• Selling or transferring firearms, ammunition, explosives, or controlled weapons in violation of applicable laws
• Providing instructions for manufacturing prohibited weapons

Child Exploitation & Abuse

• Any content involving child sexual abuse, exploitation, or trafficking

Human Trafficking & Exploitation

• Promoting, coordinating, or facilitating human trafficking or sexual exploitation

Terrorism & Extremism

• Recruiting for, supporting, or coordinating with terrorist organizations
• Facilitating violent extremist activity

Hacking & System Abuse

• Distributing malware
• Coordinating hacking or unauthorized system access
• Sharing instructions that meaningfully enable illegal cyber activity

Intellectual Property Violations

• Distributing pirated software, media, or other copyrighted materials without authorization
• This policy applies across all areas of Cantina, including user accounts, rooms, messages, usernames, bot behavior, and AI-generated media.

Context matters 

Discussion of illegal topics for educational, documentary, journalistic, or fictional purposes may be allowed, provided the content does not promote, endorse, or meaningfully facilitate unlawful conduct.

Cantina evaluates content based on context, intent, and real-world risk. Violations may result in content removal, account warnings or restrictions, temporary suspensions, permanent account termination.

AI & Illegal activity

Users may not use Cantina’s AI tools to generate, simulate, automate, or scale illegal activity. Attempts to test or bypass safeguards to produce unlawful outputs may result in enforcement action.

Reporting violations

If you encounter content or behavior that appears to involve illegal activity, please report it using our in-app reporting tools. If you are a room admin and you have concerns about activity in your room, you can also use our self-moderation tools in addition to reporting potential violations to us. Our Trust & Safety team reviews all reports and takes appropriate action.

Managing accounts for deceased users

We understand that addressing the account of a deceased member is a sensitive matter, and we sincerely extend our condolences.

Cantina may assist verified representatives with certain account-related requests. Please review the available options and documentation requirements below.

Available actions

Upon verification, Cantina may support one of the following actions:

1. Account closure: Permanent deletion of the deceased user’s account, including associated content and bots, consistent with our Terms of Service and data retention policies.

2. Bot ownership and transfer: In limited circumstances, and subject to review, Cantina may transfer ownership of bots created by the deceased user to a designated Cantina account holder.

Bot transfers are not automatic and may be declined if inconsistent with our policies, intellectual property rights, or user agreements. The designated recipient must have an active Cantina account and provide their username.

Required documentation

To process a request, we require documentation sufficient to verify:

• The death of the account holder

• The requester’s legal authority to act on behalf of the deceased’s estate

Proof of Authority

Acceptable documentation may include:

• Letters testamentary

• Letters of administration

• Court appointment as executor or personal representative

• Other legally valid documentation establishing authority over the estate

Documents must include:

• The full legal name of the deceased

• The full legal name of the requester

• Clear evidence of legal authority

Proof of Death

Acceptable documentation may include:

• Death certificate

• Coroner’s report

• Official obituary or memorial documentation

Cantina may request additional information if necessary to verify identity or authority.

Important considerations

• Cantina accounts are governed by our Terms of Service and may not automatically be transferable.

• We reserve the right to decline or limit requests where required by law, privacy obligations, or contractual restrictions.

• We may not be able to provide access to private communications or personal data beyond what is permitted by applicable law.

Submitting a request

You can email the required documentation to support@cantina.com. Our team will review the materials and respond once verification is complete.

A thoughtful use of our reporting tools helps us maintain a safe and welcoming environment in Cantina. The report feature was designed to allow users to flag content, accounts, rooms, bots, or interactions that may violate Cantina’s Community Guidelines and it is therefore a critical part of our moderation process. It helps us identify harmful content, investigate potential violations, and take appropriate enforcement action. Reports are reviewed by our Trust & Safety team, who aim for timely and consistent enforcement.

To protect the effectiveness of this system, misuse of the reporting feature is not permitted.

What violates this policy? 

We do not allow the intentional misuse of reporting tools.

Examples of prohibited behavior include:

• Submitting reports with the intent to harass, intimidate, or silence other users
• Coordinating reporting campaigns to target an individual or group
• Repeatedly filing reports about the same content after a determination has been made
• Submitting knowingly false or fabricated reports
• Using the report system to retaliate in personal disputes

We evaluate potential abuse of the reporting feature based on patterns of behavior, context, and intent.

Guidelines for responsible reporting

To help ensure reports are reviewed efficiently:

• Report content you believe violates the Community Guidelines
• Provide clear and relevant details to support your report
• Avoid submitting duplicate reports for the same issue
• Do not use the reporting system to resolve personal disagreements

If you are unsure whether something violates our policies, you may still submit a report in good faith as we encourage users to report genuine concerns..

Enforcement

Users who intentionally abuse the reporting system may face restrictions, including temporary suspension of reporting privileges or broader account enforcement where appropriate.

We take care to distinguish between good-faith reporting and deliberate misuse. Good-faith reporting will never result in penalties simply because a report does not lead to enforcement

How can I report violations of this policy? 

If you believe someone is intentionally misusing the reporting system to target others, please report the account and provide relevant context. Our Trust & Safety team will review the situation and take appropriate action.