User Conduct & Integrity

When you give your bot a voice, you're shaping how it sounds to everyone who hears it. These guidelines explain what to keep in mind when writing a voice prompt or cloning a voice, and what tends to cause a voice submission to be rejected.

These articles contain our policy on bot creation: Generative AI Image Policy and the Creating & Using Bots.

Writing a voice prompt

The best voice prompts describe what the voice sounds like, not who it is. The model can build almost any vocal quality you ask for, as long as the description focuses on sound rather than identity.

Helpful things to describe:

• Pitch and timbre. Deep, light, gravelly, smooth, breathy, nasal, warm, bright.
• Pace and rhythm. Quick, deliberate, lilting, halting, measured, casual.
• Tone and mood. Confident, playful, weary, dry, earnest, theatrical, deadpan.
• Accent or region (general). A general regional class works (a Southern US drawl, a soft Irish lilt). Avoid pinning the voice to a specific person.

What to avoid in a voice prompt:

• Named real people. Voice prompts that reference real or famous people may be rejected. Cantina doesn't allow voice impersonation of real people, regardless of intent.
• Named characters. Voice prompts that reference characters from movies, TV, books, or video games are rejected.

What can cause a voice submission to be rejected

Most rejections fall into one of five patterns. Knowing the patterns helps you write a prompt that's likely to produce great results and be accepted.

1. Voices that suggest a minor

Voices that sound like children are not allowed. This includes specific age callouts (any age under 18) and descriptors like baby voice, little, young, infantilized, or childlike. This is a safety guardrail.

2. Voices of real people

Naming or clearly evoking a specific real person will be rejected. That covers politicians, musicians, athletes, influencers, public figures, your friend, or your neighbor. Real-person impersonation runs into right-of-publicity and impersonation policies regardless of intent.

3. Voices of existing characters

Named characters from movies, TV, books, video games, or other franchises are protected IP. Asking for a specific character or a thinly veiled version (changed name, same setup) violates Cantina's IP policy. Build an original character voice instead.

4. Sexualized voices

Cantina has zero-tolerance policies against the sexualization of minors and the sexualization of individuals without their consent.

Sexually suggestive voices may be rejected. Vocal qualities like breathy or whisper are fine in neutral contexts (a sleepy character, an intimate narrator). The issue is when they're paired with sexually suggestive intent.

Youth-coded language with sexual descriptors is strictly prohibited and may lead to enforcement against accounts.

5. Voices that rely on slurs or offensive caricatures

Slurs, offensive caricatures of specific ethnic groups, and explicitly racist language are rejected. Describing a general accent class for a character is fine. The issue is when the prompt relies on offensive caricatures or is explicitly racist.

Voice cloning guidelines

Voice cloning lets you make a digital copy of someone's voice for your bot. The how-to (upload, recording requirements, save) lives in How to Give Your Bot a Voice. The rules:

• Use your own voice, or one you have direct, affirmative permission to use. Default to not cloning if you're unsure.
• Don't clone a minor's voice. Child-sounding voices aren't allowed on Cantina.
• Don't clone real people without their direct, affirmative permission. If the voice belongs to someone else, you need consent from that person specifically for voice cloning or synthetic voice use. Public figures, creators, podcasters, influencers, friends, coworkers, and private individuals are all covered by the same rule.
• Don't use a cloned voice for sexual content. Cloning someone's voice and using it for sexual content is strictly prohibited and may lead to enforcement against accounts.
• When in doubt, don't clone the voice. Create an original voice prompt instead.

Before any voice clone is created, Cantina shows the creator this notice. 

Voice Clone Notice

By uploading a voice file, Cantina will create a digital clone you can apply to your AI characters.

To use this feature, please confirm the voice is yours or that you have permission to provide it, and consent to its collection, use, and storage for this purpose. Cantina will not sell your voice data, and may share it only with service providers acting on its behalf. Your voice may be used to operate and improve our products and services and will be stored securely until you delete it from your voice library.

This consent applies each time you use the feature.

If your submission is rejected

A rejection means the model flagged something in your prompt. To get a working voice:

1. Reread your prompt. Look for:

   • References to a real person (names, public figures, anyone identifiable)
   • References to a famous character (named, or a thinly-veiled stand-in)
   • Anything age-coded under 18 (specific ages, baby, little, young, childlike)
   • Sexual descriptors or suggestive vocal qualities in combination
   • Slurs, ethnic caricatures, or stereotype-based mockery

   These cover the most common triggers.

2. Replace identity with sound. Swap named people or characters for vocal qualities. "A confident, gravelly voice with a slow Southern drawl" works. "Sounds like [a specific actor]" doesn't.
3. Resubmit with the rewrite. If it still gets rejected, look for any remaining references to a real person, a famous character, a minor, sexual themes, or offensive caricatures in your prompt.

If you're stuck, the How to Give Your Bot a Voice walkthrough has examples of prompts that work.

Related Articles

• Generative AI Image Policy
• Creating & Using Bots
• How to Give Your Bot a Voice

Usernames are a core part of identity on Cantina. They serve as unique, visible identifiers that help users recognize, connect with, and build community with one another.

Because usernames are public and persistent, they must comply with Cantina’s Community Guidelines. Usernames that create harm, confusion, deception, or legal risk are not permitted.

Selecting a username
Usernames are assigned on a first-come, first-served basis and they cannot be reserved or held on inactive accounts. They are permanent and cannot be changed once selected. Furthermore, users are responsible for choosing a username that complies with this policy.

What violates this policy? 

The following types of usernames are not allowed:

Deceptive or abusive conduct

• Impersonating individuals, organizations, or public figures without authorization
• Misleading others into believing an affiliation or endorsement that does not exist
• Username squatting (registering usernames for resale or to prevent legitimate use)
• Buying, selling, or soliciting payment or favors in exchange for usernames

Harassment & hate

• Usernames that target, harass, or intimidate others
• Slurs or derogatory language directed at protected groups
• References that promote hatred, discrimination, or violence

Sexual & exploitative  content

• References to sexual acts, genitalia, sexual fluids, or explicit sexual content
• Sexualization of minors in any form
• References to sexual exploitation or coercion

Violence & self-harm

• Threats of violence or harm
• References that promote or glorify self-harm or suicide

Illegal or harmful activity

• References to child exploitation, terrorism, or other criminal activity
• Usernames that infringe intellectual property rights
• Usernames that expose another person’s private information (e.g., full legal name, location, sexual orientation, gender identity, or other sensitive data without consent)

This policy applies to usernames for user accounts and bot accounts alike.

Enforcement

We reserve the right to determine whether a username violates this policy based on context, intent, and impact. If a username violates this policy, Cantina may:

• Require the account to be renamed
• Restrict account features
• Suspend or permanently disable the account
   

Reporting a username

If you encounter a username that violates this policy, uou can report itby following these instructions. Our Trust & Safety team will review and take appropriate action.

Cantina is committed to protecting the privacy and safety of all members. We strictly prohibit the unauthorized sharing, exposure, or misuse of another person’s private or identifying information.

“Doxxing” refers to publishing or distributing someone’s personal information without their consent, particularly in ways that may expose them to harassment, intimidation, or real-world harm. Even if information is available elsewhere, sharing it on Cantina in a harmful or targeted manner may violate this policy.

What Qualifies as Unauthorized Sharing or Doxxing?

Unauthorized sharing includes any action that discloses, disseminates, or amplifies another person’s private or identifying information without their consent.

This may include, but is not limited to:

• Full legal names linked to private accounts
• Home addresses or approximate location details
• Personal phone numbers or email addresses
• Workplace or school information
• Government identification numbers
• Financial information
• Private sexual content
• Any sensitive personal information shared outside its original context

This policy applies across all areas of Cantina, including rooms, profiles, usernames, messages, bot content, and AI-generated media.

What Violates This Policy?

The following behaviors are prohibited:

• Sharing or distributing someone’s personal information without consent
• Threatening to expose private or intimate information
• Encouraging others to participate in doxxing or harassment
• Using bots or AI tools to generate, compile, or distribute personal data about someone
• Aggregating publicly available information in a way that targets, intimidates, or endangers an individual

We assess violations based on context, potential harm, and impact — not solely on whether the information was technically public.

Enforcement

Content that violates this policy will be removed.

Users who engage in doxxing or unauthorized sharing may face warnings, feature restrictions, suspension, or permanent account termination.

If you are affected

If your personal information is being shared without your consent and you believe it poses a risk to your safety, please report it immediately using our in-platform reporting tools. In addition, if you believe you are at risk of real-world harm, contact local law enforcement or emergency services.

Reporting Violations

To report unauthorized sharing or doxxing:

• Use the in-app reporting feature . This guide provides guidance on reporting options.  
• Provide as much detail as possible about the content and why it violates this policy
   

Our Trust & Safety team reviews all reports promptly and takes appropriate action.

Cantina does not permit the use of its platform , including its AI-powered tools, to engage in, promote, coordinate, or facilitate illegal activity.

Users who violate this policy may be subject to content removal, feature restrictions, suspension, or permanent account termination. Where required by law or where credible harm is identified, Cantina may cooperate with appropriate authorities.

What violates this policy?

The following conduct is prohibited::

Fraud & Deception

• Phishing, identity theft, impersonation for financial gain
• Financial scams or investment schemes
• Coordinated fraud or social engineering
• Using bots or AI tools to generate fraudulent content

Controlled Substances

• Selling, distributing, or facilitating access to illegal drugs or controlled substances
• Providing instructions for producing or distributing illegal drugs

Weapons & Explosives

• Selling or transferring firearms, ammunition, explosives, or controlled weapons in violation of applicable laws
• Providing instructions for manufacturing prohibited weapons

Child Exploitation & Abuse

• Any content involving child sexual abuse, exploitation, or trafficking

Human Trafficking & Exploitation

• Promoting, coordinating, or facilitating human trafficking or sexual exploitation

Terrorism & Extremism

• Recruiting for, supporting, or coordinating with terrorist organizations
• Facilitating violent extremist activity

Hacking & System Abuse

• Distributing malware
• Coordinating hacking or unauthorized system access
• Sharing instructions that meaningfully enable illegal cyber activity

Intellectual Property Violations

• Distributing pirated software, media, or other copyrighted materials without authorization
• This policy applies across all areas of Cantina, including user accounts, rooms, messages, usernames, bot behavior, and AI-generated media.

Context matters 

Discussion of illegal topics for educational, documentary, journalistic, or fictional purposes may be allowed, provided the content does not promote, endorse, or meaningfully facilitate unlawful conduct.

Cantina evaluates content based on context, intent, and real-world risk. Violations may result in content removal, account warnings or restrictions, temporary suspensions, permanent account termination.

AI & Illegal activity

Users may not use Cantina’s AI tools to generate, simulate, automate, or scale illegal activity. Attempts to test or bypass safeguards to produce unlawful outputs may result in enforcement action.

Reporting violations

If you encounter content or behavior that appears to involve illegal activity, please report it using our in-app reporting tools. If you are a room admin and you have concerns about activity in your room, you can also use our self-moderation tools in addition to reporting potential violations to us. Our Trust & Safety team reviews all reports and takes appropriate action.

Managing accounts for deceased users

We understand that addressing the account of a deceased member is a sensitive matter, and we sincerely extend our condolences.

Cantina may assist verified representatives with certain account-related requests. Please review the available options and documentation requirements below.

Available actions

Upon verification, Cantina may support one of the following actions:

1. Account closure: Permanent deletion of the deceased user’s account, including associated content and bots, consistent with our Terms of Service and data retention policies.

2. Bot ownership and transfer: In limited circumstances, and subject to review, Cantina may transfer ownership of bots created by the deceased user to a designated Cantina account holder.

Bot transfers are not automatic and may be declined if inconsistent with our policies, intellectual property rights, or user agreements. The designated recipient must have an active Cantina account and provide their username.

Required documentation

To process a request, we require documentation sufficient to verify:

• The death of the account holder

• The requester’s legal authority to act on behalf of the deceased’s estate

Proof of Authority

Acceptable documentation may include:

• Letters testamentary

• Letters of administration

• Court appointment as executor or personal representative

• Other legally valid documentation establishing authority over the estate

Documents must include:

• The full legal name of the deceased

• The full legal name of the requester

• Clear evidence of legal authority

Proof of Death

Acceptable documentation may include:

• Death certificate

• Coroner’s report

• Official obituary or memorial documentation

Cantina may request additional information if necessary to verify identity or authority.

Important considerations

• Cantina accounts are governed by our Terms of Service and may not automatically be transferable.

• We reserve the right to decline or limit requests where required by law, privacy obligations, or contractual restrictions.

• We may not be able to provide access to private communications or personal data beyond what is permitted by applicable law.

Submitting a request

You can email the required documentation to support@cantina.com. Our team will review the materials and respond once verification is complete.

A thoughtful use of our reporting tools helps us maintain a safe and welcoming environment in Cantina. The report feature was designed to allow users to flag content, accounts, rooms, bots, or interactions that may violate Cantina’s Community Guidelines and it is therefore a critical part of our moderation process. It helps us identify harmful content, investigate potential violations, and take appropriate enforcement action. Reports are reviewed by our Trust & Safety team, who aim for timely and consistent enforcement.

To protect the effectiveness of this system, misuse of the reporting feature is not permitted.

What violates this policy? 

We do not allow the intentional misuse of reporting tools.

Examples of prohibited behavior include:

• Submitting reports with the intent to harass, intimidate, or silence other users
• Coordinating reporting campaigns to target an individual or group
• Repeatedly filing reports about the same content after a determination has been made
• Submitting knowingly false or fabricated reports
• Using the report system to retaliate in personal disputes

We evaluate potential abuse of the reporting feature based on patterns of behavior, context, and intent.

Guidelines for responsible reporting

To help ensure reports are reviewed efficiently:

• Report content you believe violates the Community Guidelines
• Provide clear and relevant details to support your report
• Avoid submitting duplicate reports for the same issue
• Do not use the reporting system to resolve personal disagreements

If you are unsure whether something violates our policies, you may still submit a report in good faith as we encourage users to report genuine concerns..

Enforcement

Users who intentionally abuse the reporting system may face restrictions, including temporary suspension of reporting privileges or broader account enforcement where appropriate.

We take care to distinguish between good-faith reporting and deliberate misuse. Good-faith reporting will never result in penalties simply because a report does not lead to enforcement

How can I report violations of this policy? 

If you believe someone is intentionally misusing the reporting system to target others, please report the account and provide relevant context. Our Trust & Safety team will review the situation and take appropriate action.

Spam and Trolling of any kind are not allowed on Cantina. Anyone violating this policy is subject to account restriction, suspension, and possible termination.

What violates this policy?

We do not allow repetitive content or behavior that negatively impacts the experience of other Cantina members. Prohibited behavior includes but is not limited to:

• Creating accounts primarily for promoting products, services, or messages.
• Repeating actions or comments despite requests to stop.
• Sending numerous messages to promote products, services, or messages.
• Attempting to deceive users into disclosing sensitive information like passwords or financial details.
• Frequently posting messages that include hate speech, promote violence, or disseminate false or misleading information.
• Engaging in sexual activities during live video chats.
• Deceptive practices to defraud or mislead other users for financial gain or other benefits.

What is not a violation of this policy?

Respectful engagement, including infrequent and relevant promotion of content, constructive feedback, and creative expressions, is permitted, provided it contributes positively to the community. It does not spam or disrupt others' experiences.

How can I report violations of this policy?

We encourage you to use our moderation tools to manage your Cantina experience. 

If policy-violating behaviors persist after trying to resolve the situation using the self-moderation tools listed above, you can also report them so our team can review and take appropriate actions.