User Controls and Privacy

Enhance your Cantina experience while expanding your friend group by following other members. 

To follow someone from within a room on iOS:

1. Tap on the room’s name. 
2. Scroll to find the avatar of the member you want to follow under People.  
3. Tap it and select View Profile.
4. Tap for More.
5. Tap Follow @username.

To follow someone from within a room on Android:

1. Tap on the room’s name.
2. Scroll to find the avatar of the member you want to follow under People.  
3. Tap Follow in the top right corner.

To follow someone from within a room on Web:

1. Tap on the room’s name. 
2. Scroll to find the avatar of the member you want to follow under under Here Now or Not Here.  
3. Click next to the profile of the member you want to follow.
4. Tap Follow in the top right corner.

To follow someone from the Home tab on iOS:

1. Tap on Search people, bots and rooms. 
2. Type the name of the member you want to follow.
3. Tap on the People tab. 
4. Tap on Follow. 

To follow someone from the Discover or My Network tab on Android and Web:

1. Tap on Search in the upper right corner of the screen. 
2. Type the name of the member you want to follow.
3. Tap on the People tab. 
4. Tap on Follow. 

To follow back someone who's recently followed you on iOS, Android, and Web:

1. Tap the Activity Feed in the top left corner of your device to view missed activity.
2. Tap Follow to the right of the name of the member who recently followed you.

To manage your invites on iOS:

1. Rooms you are invited to join will appear in the middle of the Home tab. Select Join Room or hit the to decline the invite.

To manage your invites on Android and Web:

1. Rooms you are invited to join or host will appear at the top of the My Rooms tab. Select Join Room or select to decline the invite.

Note: Room invitations will expire in 60 days.

The Cantina is currently an invite-only social platform. This means that you must receive an invite or know enough people inside to be able to join. Enabling contacts is a mandatory step in creating an account. Contacts are used to connect you with friends, showcase top AI bots in your network, and suggest fun rooms your friends are in. We will never use your contacts to message users without your permission.

• To get into the Cantina, you must know at least seven people who are active members or receive an invite directly from a member.
• Invites get your friends past the Cantina waitlist and directly onto the platform.

How to Invite Your Friends

As an existing member, you will get exclusive invites to share with your friends to help them bypass the waitlist and get directly into Cantina. Invites can be sent by sharing any piece of content, like a photo, bot, or room to your friends. In addition, you can send invites directly via SMS or email.

Where can I find them?

Invites can be found in your Buddylist, at the top right corner. Tap on the invite and share it via SMS or email.

 Any questions? Visit our Help Center or reach out to support@cantina.com for more information. 

Direct messages (DMs) are private spaces for close friends. You can video, audio, and text chat, play games, and share content just like in a Cantina room. Unlike Cantina rooms, direct messages have no room roles. 

To send a direct message to one member on iOS and Android:

1. Send an individual direct message by tapping on a member’s avatar.
2. Select Send Message (iOS) and Message (Android).
3. Start typing your message. 

To send a direct message to one member on Web:

1. Navigate to the "People" section.
2. Select a member's avatar to send an individual direct message.

To customize who can send you a direct message on iOS and Android: 

1. Navigate to your Profile. 
2. Tap Settings in the top right. 
3. Tap Privacy
4. Decide who can send you message requests.

• • If you choose Everyone on Cantina, you can be messaged or added to groups by everyone except people you've blocked. 
  • If you choose Only People I Follow, you can't be messaged or added to groups by anyone you don't follow.

Note: Customizing your direct messaging is currently unavailable on the web.

To access your direct message on iOS and Android: 

1. Once you create or are added to a direct message, you can access your messages by clicking on People.
2. Select Messages.

To access a direct message to one member on Web:

1. Navigate to the "People" section.
2. Select a member's avatar to send an individual direct message.

Your profile is public by default when you create an account on Cantina. Switch your profile to private, so it's visible only to your friends and connections.

To make your profile private on iOS:

1. Tap your avatar in the top left corner. 
2. Tap Settings in the top right corner.
3. Tap Privacy.
4. Toggle Private Profile on. 

To make your profile private on Android:

1. Tap Profile in the lower right corner. 
2. Tap Settings in the top right corner.
3. Tap Privacy.
4. Toggle Private Profile on. 

To set your profile to private on Web:

1. Select Profile from the left menu.
2. Click Settings to the right of your profile photo. 
3. Click Privacy.
4. Toggle Private Profile on.

You can switch your Cantina background to either light or dark according to your preference.

To adjust your background appearance on iOS:

1. Tap your avatar in the top left corner. 
2. Select Settings from the menu.
3. Tap Appearance.
4. Select from the following:

• • Dark 
  • Light 
  • System - default phone setting

To adjust your background appearance on Web:

1. Tap the Profile from the left menu.
2. Select Settings.
3. Scroll down to Appearance.
4. Select from the following:

• • Dark 
  • Light 
  • System - default web setting

NOTE: This feature is currently unavailable on Android.

Follow these instructions to modify your display name in Cantina. 

To update your display name on iOS:

1. Tap your avatar in the top left corner. 
2. Next, tap Edit Profile. 
3. You can now adjust your Name as desired.
4. Finally, tap Save to confirm your changes.

To update your display name on Android:

1. Tap Profile in the bottom right corner.
2. Next, tap Edit Profile. 
3. You can now adjust your Name as desired.
4. Finally, tap Save to confirm your changes.

To update your display name on Web

1. Tap the Profile from the left menu.
2. Then tap to edit your profile. 
3. You can now adjust your Name as desired.
4. Finally, tap Save to confirm your changes.

Note: Name must be at least 2 characters.

When you create your account, add a profile picture to represent who you are so that people can easily recognize you in a room.

To update your profile photo on iOS:

1. Tap your avatar in the top left corner. 
2. Then tap Edit Profile. 
3. Tap on the bottom right of the small profile photo square. 
4. Select a photo from your photo library or take a selfie.
5. Tap Save to add your new photo.

To update your profile photo on Android:

1. Tap Profile in the bottom right corner.
2. Then tap Edit Profile. 
3. Tap on the bottom right of the small profile photo square. 
4. Select a photo from your photo library or take a selfie.
5. Tap Save to add your new photo.

To update your profile photo on the Web:

1. Tap the Profile from the left menu.
2. Then tap to edit your profile. 
3. Tap on the small profile photo square. 
4. Select a photo from your photo library.
5. Tap Save to add your new photo.

If you receive unwanted communication from another member on Cantina, you can block them. 

Blocking will prevent them from being able to follow or search for you, communicate with you directly, invite you to rooms, see rooms you are a member of, and enter any rooms you create.

If you enter a room where the person you blocked is already a member or if they're present in the room, you will be notified upon entering the room: Heads up -Someone you blocked (@membername) is in this room.

A member you have blocked will not receive a notification that you have blocked them.

BLOCK A MEMBER

To block someone on iOS:

1. Tap on the member's avatar.
2. Tap View Profile.
3. Tap More.
4. Tap Block @username.
5. Confirm by tapping Block.
6. Tap Dismiss.

To block someone on Android

1. Tap on the member's avatar.
2. Tap in the top right corner of their profile screen.
3. Tap Block @username.
4. Confirm by tapping Block.
5. Tap Dismiss.

Note: Blocking a user is not available on web.

UNBLOCK A MEMBER 

To unblock someone from a room on iOS:

1. Tap on the member's avatar.
2. Tap View Profile.
3. Tap More.
4. Tap Unblock @username.

To unblock someone from the room on Android

1. Tap on the member's avatar.
2. Tap Unblock.

You can also unblock them by going to your profile settings or by visiting their profile.

To unblock someone from your profile settings on iOS, Android and Web:

1. Tap on your Profile.
2. Select Settings.
3. Select Privacy.
4. Select Blocked Users.
5. Click Unblock next to the person you'd like to unblock.
6. Confirm by tapping Unblock.

To unblock someone by visiting their profile on iOS: 

1. Tap on the member's avatar

2. Tap Unblock @username.

To unblock someone by visiting their profile on Android:

1. Tap on the member's avatar.

2. Tap Unblock.

To unblock someone by visiting their profile on Web: 

1. Tap on the member's avatar 

2. Tap More.

3. Tap Unblock @username.

We want everybody engaging in Cantina to feel safe. If you encounter content or interactions that make you feel uncomfortable, there are tools at your disposal to flag those experiences to us. 

To report content posted in the chat on iOS and Android: 

1. Press and hold the content you want to report.
2. Tap Flag.
3. Select a reason for your report from the list. If you select Something Else, you will be asked to provide a brief description of the content you're reporting.
4. Tap Send Report.
5. After your report is submitted, the reported content will be unable to be viewed by anyone in the room. 

To report content posted in the chat on the Web:

1. Click the next to the content you want to report.
2. Click Report Message.
3. Select a reason for your report from the list. If you select Something Else, you will be asked to provide a brief description of the content you're reporting.
4. Click Send Report. 
5. After your report is submitted, the reported content will be unable to be viewed by anyone in the room.

To customize notifications for Messages on iOS:

1. Tap your avatar in the top left corner. 
2. Select Settings from the menu.
3. Tap Notifications.
4. Tap Messages.

• • Reactions - Get notified when someone reacts to a message you sent
    • Everyone on Cantina
    • Only People I Follow
    • None
  • Replies - Get notified when someone replies to a message you sent
    • Everyone on Cantina
    • Only People I Follow
    • None
  • Message Requests 
    • Toggle on to get notified when someone sends you a message request or adds you to a group.

To customize notifications for Messages on Android:

1. Tap Profile in the bottom right corner.
2. Tap or Settings.
3. Tap Notifications.

• • Reactions - Get notified when someone reacts to a message you sent
    • Everyone on Cantina
    • Only People I Follow
    • None
  • Replies - Get notified when someone replies to a message you sent
    • Everyone on Cantina
    • Only People I Follow
    • None
  • Message Requests 
    • Toggle on to get notified when someone sends you a message request or adds you to a group.

NOTE: This feature is currently unavailable on Web.

You can manage notifications from people in Cantina by following the following instructions.

To customize notifications for People on iOS:

1. Tap your avatar in the top left corner. 
2. Select Settings from the menu.
3. Tap Notifications.
4. Tap People.

• • Contact Joins
    • Toggle on to get notified when someone in your contacts joins the app.
  • New Followers - Get notified when someone follows you
    • Everyone on Cantina
    • Only People I Follow

NOTE: This feature is currently unavailable on Android and Web.

Manage the notifications you receive from Cantina by updating your settings to match your preferences. 

1. SNOOZE ROOM

To adjust Snooze on iOS and Android:

1. Inside your room, tap the room name at the top of the screen.
2. Then tap on for more. 
3. Tap Notifications.
4. Toggle Snooze on will temporarily stop all notifications, but activities will still appear in your activity feed.

Note: This feature is currently unavailable on the web.

2. CHAT MESSAGES

To adjust the Chat Message notifications on iOS and Android:

1. Inside your room, tap the room name at the top of the screen.
2. Then tap on for more. 
3. Tap Notifications.
4. Under Chat Messages, you can select from the following:

• • Default - The default for the room is Summaries Per User.
  • All Messages - Receive all messages
  • Summary Per User - Receive a summary of chat messages from each user, and full messages when you are mentioned.
  • Summary Per Room - Receive a summary of chat messages for the room, and full messages when you are mentioned.
  • Mentions Only - Receive messages when you are mentioned.
  • None

To adjust the Chat Message notifications on Web:

1. Inside your room, click the room name at the top of the screen.
2. Then click on and select Edit Room Properties. 
3. Select Notifications.
4. Under Chat Messages, you can select from the following:

• • All Messages - Receive all messages
  • Summary Per User - Receive a summary of chat messages from each user, and full messages when you are mentioned.
  • Summary Per Room - Receive a summary of chat messages for the room, and full messages when you are mentioned.
  • Mentions Only - Receive messages when you are mentioned.

3. DOORBELLS

To adjust Doorbells notifications on iOS and Android:

1. Inside your room, tap the room name at the top of the screen.
2. Then tap on for more. 
3. Tap Notifications.
4. Under Doorbells, you can select from the following:

• • Default - The default for the room is All Doorbells.
  • All Doorbells - Receive doorbells from everyone entering the room.
  • Follows and Milestones - Receive doorbells from people you follow and presence milestones.

To adjust the Chat Message notifications on Web:

1. Inside your room, click the room name at the top of the screen.
2. Then click on and select Edit Room Properties. 
3. Select Notifications.
4. Under Doorbells, you can select from the following:

• • All Doorbells - Receive doorbells from everyone entering the room.
  • Follows and Milestones - Receive doorbells from people you follow and presence milestones.

4. SIGNALS

To adjust Signal notifications on iOS and Android:

1. Inside your room, tap the room name at the top of the screen.
2. Then tap on for more. 
3. Tap Notifications.
4. Under Signals, you can select from the following:

• • All Signals
  • Follows Only
  • None

Note: This feature is currently unavailable on the web.

5. PRESENTED MEDIA

To adjust the Presented Media notification on iOS and Android:

1. Inside your room, tap the room name at the top of the screen.
2. Then tap on for more. 
3. Tap Notifications.
4. Under Signals, you can select from the following:

• • All Presents
  • Follows Only
  • None

Note: This feature is currently unavailable on the web.

6. ROOM UPDATES

To adjust Room Updates notifications  on iOS and Android:

1. Inside your room, tap the room name at the top of the screen.
2. Then tap on for more. 
3. Tap Notifications.
4. Toggle Room Updates on if you want to be notified when important room properties are changed, such as name, topic, or privacy settings.

Note: This feature is currently unavailable on web.

If you have changed your telephone number and are having trouble logging into an existing Cantina account, you may still be able to log in.

To log in to an existing account when you have a verified email registered on Cantina on iOS and Android:

1. After installing the Cantina app on your device, tap Get Started and enter your old phone number. 
2. Tap Send code.
3. Tap the Get Help option that appears after a couple of seconds of being on the verification code entry screen.
4. Tap the Send by email option.
5. If you have a verified email with Cantina, you will receive an email with a code that will allow you to sign in to your original account.
6. Once you have signed in, update the phone number in your profile settings with your new number.

NOTE: This feature is not available on web.

To log in to an existing account when you do not have a verified email registered on Cantina:

If you no longer have access to the telephone number you used to create your Cantina account and you do not have a verified email attached to your account, you will be unable to access your old account and will need to sign up for a new Cantina account. 

You can log out of your Cantina account by following these instructions. 

To log out of your Cantina account on iOS: 

1. Tap your avatar in the top left corner. 
2. Select Settings from the menu.
3. Select Manage Account.
4. Scroll to the bottom and tap Log Out.

To log out of your Cantina account on Android: 

1. Tap Profile in the bottom right corner.
2. Tap Settings in the top right corner of your profile. 
3. Scroll to the bottom and tap Log Out.

To log out of your Cantina account on the Web: 

1. From the left menu, click Log Out.

We are sorry to see you go. You can delete your account by following the steps outlined below.

Please keep in mind that you will permanently lose ownership of your rooms and followers when you delete your Cantina account. 

How to delete your Cantina account on iOS:

1. Tap your avatar in the top left corner. 
2. Select Settings from the menu.
3. Select Manage Account.
4. Scroll to the bottom and tap Delete Account.

How to delete your Cantina account on Android:

1. Tap the Profile in the bottom right corner.
2. Next, tap Settings in the top right corner of your profile. 
3. Scroll to the bottom and tap Delete Account.

How to delete your Cantina account on the Web:

1. Click the Profile from the left menu.
2. Next, click in the top right corner of your profile.
3. Scroll to the bottom and tap Delete Account.

If you change your phone number, it is important to update Cantina with your new number to continue to have access to your account. 

Your phone number can only be changed on the iOS or Android apps. 

To update your phone number on iOS:

1. Tap your avatar in the top left corner. 
2. Select Settings from the menu.
3. Tap Manage Account.
4. Tap your old phone number, then select Continue.
5. Input your new phone number and tap Send Code.
6. Enter the verification code received, and you're now all set.

To update your phone number on Android:

1. Tap Profile in the bottom right corner.
2. Tap or Settings.
3. Tap your old phone number.
4. Input your new phone number and tap Send Code.
5. Enter the verification code received, and you're now all set.

If you lose access to the telephone number, you may still be able to access your account with a verified email.

Note:  All rooms, messages and settings will be transferred to the new number. This change cannot be undone.

Add your email to keep your account safe if you lose access to your phone number.

Your email address can only be changed on the iOS or Android apps. 

To update your email address on iOS:

1. Tap your avatar in the top left corner. 
2. Select Settings from the menu.
3. Tap Manage Account.
4. Tap on your current email address.
5. Enter your new email address and tap Continue.
6. Check your email to verify and secure your Cantina account.

To update your email address on Android:

1. Tap Profile in the bottom right corner.
2. Tap or Settings.
3. Tap on your current email address.
4. Enter your new email address and tap Continue.
5. Check your email to verify and secure your Cantina account.

Note: Not available on web, can only be changed in the mobile app.