Account and Sign In

If you have changed your telephone number and are having trouble logging into an existing Cantina account, you may still be able to log in.

To log in to an existing account when you have a verified email registered on Cantina on iOS and Android:

1. After installing the Cantina app on your device, tap Get Started and enter your old phone number. 
2. Tap Send code.
3. Tap the Get Help option that appears after a couple of seconds of being on the verification code entry screen.
4. Tap the Send by email option.
5. If you have a verified email with Cantina, you will receive an email with a code that will allow you to sign in to your original account.
6. Once you have signed in, update the phone number in your profile settings with your new number.

NOTE: This feature is not available on web.

To log in to an existing account when you do not have a verified email registered on Cantina:

If you no longer have access to the telephone number you used to create your Cantina account and you do not have a verified email attached to your account, you will be unable to access your old account and will need to sign up for a new Cantina account. 

When you need to step away from your account — to switch accounts, hand the phone to someone else, or just take a break — here's how to log out.

How to log out

On iOS and Android

1. Tap your Profile.
2. Tap the three dots.
3. Tap Manage account.
4. Tap Log out.

On the Web

1. Click your account name at the bottom of the screen.
2. Click Log out.

What happens to your stuff

Your bots, Storylines, Rooms, and account info are all tied to your account, not the device. They'll all be there when you log back in.

We're sorry to see you go. Keep in mind that you'll permanently lose ownership of your Rooms and followers when you delete your Cantina account.

How to delete your account

On iOS and Android

1. Tap your Profile.
2. Tap the three dots.
3. Tap Manage account.
4. Tap Delete account.

On the Web

1. Click your account name at the bottom left of the screen.
2. Click Settings.
3. Click Support.
4. Click Delete account at the bottom.

If you change your phone number, it is important to update Cantina with your new number to continue to have access to your account.

Your phone number can only be changed on the iOS or Android apps. 

To update your phone number on iOS:

1. Tap your avatar in the top left corner. 
2. Select Settings from the menu.
3. Tap Manage Account.
4. Tap your old phone number, then select Continue.
5. Input your new phone number and tap Send Code.
6. Enter the verification code received, and you're now all set.

To update your phone number on Android:

1. Tap Profile in the bottom right corner.
2. Tap or Settings.
3. Tap your old phone number.
4. Input your new phone number and tap Send Code.
5. Enter the verification code received, and you're now all set.

If you lose access to the telephone number, you may still be able to access your account with a verified email.

Note:  All rooms, messages and settings will be transferred to the new number. This change cannot be undone.

Add your email to keep your account safe if you lose access to your phone number.

Your email address can only be changed on the iOS or Android apps.

To update your email address on iOS:

1. Tap your avatar in the top left corner. 
2. Select Settings from the menu.
3. Tap Manage Account.
4. Tap on your current email address.
5. Enter your new email address and tap Continue.
6. Check your email to verify and secure your Cantina account.

To update your email address on Android:

1. Tap Profile in the bottom right corner.
2. Tap or Settings.
3. Tap on your current email address.
4. Enter your new email address and tap Continue.
5. Check your email to verify and secure your Cantina account.

Note: Not available on web, can only be changed in the mobile app.