Reporting and Blocking

  • How to Block Another User

    If you receive unwanted communication from another member on Cantina, you can block them. 

    Blocking will prevent them from being able to follow or search for you, communicate with you directly, invite you to rooms, see rooms you are a member of, and enter any rooms you create.

    If you enter a room where the person you blocked is already a member or if they're present in the room, you will be notified upon entering the room: Heads up -Someone you blocked (@membername) is in this room.

    A member you have blocked will not receive a notification that you have blocked them.

    BLOCK A MEMBER

    To block someone on iOS:

    1. Tap on the member's avatar.
    2. Tap View Profile.
    3. Tap Ellipsis.png More.
    4. Tap Block @username.
    5. Confirm by tapping Block.
    6. Tap Dismiss.

    To block someone on Android

    1. Tap on the member's avatar.
    2. Tap Ellipsis.png in the top right corner of their profile screen.
    3. Tap Block @username.
    4. Confirm by tapping Block.
    5. Tap Dismiss.

    Note: Blocking a user is not available on web.

     

    UNBLOCK A MEMBER 

    To unblock someone from a room on iOS:

    1. Tap on the member's avatar.
    2. Tap View Profile.
    3. Tap Ellipsis.png More.
    4. Tap Unblock @username.

    To unblock someone from the room on Android

    1. Tap on the member's avatar.
    2. Tap Unblock.

    You can also unblock them by going to your profile settings or by visiting their profile.

    To unblock someone from your profile settings on iOS, Android and Web:

    1. Tap on your Profile.
    2. Select Settings.
    3. Select Privacy.
    4. Select Blocked Users.
    5. Click Unblock next to the person you'd like to unblock.
    6. Confirm by tapping Unblock.

    To unblock someone by visiting their profile on iOS: 

    1. Tap on the member's avatar

    2. Tap Unblock @username.

     

    To unblock someone by visiting their profile on Android:

    1. Tap on the member's avatar.

    2. Tap Unblock.

     

    To unblock someone by visiting their profile on Web: 

    1. Tap on the member's avatar 

    2. Tap Ellipsis.png More.

    3. Tap Unblock @username.

  • How to Report Offensive Content

    We want everybody engaging in Cantina to feel safe. If you encounter content or interactions that make you feel uncomfortable, there are tools at your disposal to flag those experiences to us. 

     

    To report content posted in the chat on iOS and Android: 

    1. Press and hold the content you want to report.
    2. Tap Flag.
    3. Select a reason for your report from the list. If you select Something Else, you will be asked to provide a brief description of the content you're reporting.
    4. Tap Send Report.
    5. After your report is submitted, the reported content will be unable to be viewed by anyone in the room. 

    To report content posted in the chat on the Web:

    1. Click the Ellipsis.png next to the content you want to report.
    2. Click Report Message.
    3. Select a reason for your report from the list. If you select Something Else, you will be asked to provide a brief description of the content you're reporting.
    4. Click Send Report. 
    5. After your report is submitted, the reported content will be unable to be viewed by anyone in the room.