Deceased Cantina User

Managing accounts for deceased users

We understand that addressing the account of a deceased member is a sensitive matter, and we sincerely extend our condolences.

Cantina may assist verified representatives with certain account-related requests. Please review the available options and documentation requirements below.

Available actions

Upon verification, Cantina may support one of the following actions:

1. Account closure: Permanent deletion of the deceased user’s account, including associated content and bots, consistent with our Terms of Service and data retention policies.

2. Bot ownership and transfer: In limited circumstances, and subject to review, Cantina may transfer ownership of bots created by the deceased user to a designated Cantina account holder.

Bot transfers are not automatic and may be declined if inconsistent with our policies, intellectual property rights, or user agreements. The designated recipient must have an active Cantina account and provide their username.

Required documentation

To process a request, we require documentation sufficient to verify:

• The death of the account holder

• The requester’s legal authority to act on behalf of the deceased’s estate

Proof of Authority

Acceptable documentation may include:

• Letters testamentary

• Letters of administration

• Court appointment as executor or personal representative

• Other legally valid documentation establishing authority over the estate

Documents must include:

• The full legal name of the deceased

• The full legal name of the requester

• Clear evidence of legal authority

Proof of Death

Acceptable documentation may include:

• Death certificate

• Coroner’s report

• Official obituary or memorial documentation

Cantina may request additional information if necessary to verify identity or authority.

Important considerations

• Cantina accounts are governed by our Terms of Service and may not automatically be transferable.

• We reserve the right to decline or limit requests where required by law, privacy obligations, or contractual restrictions.

• We may not be able to provide access to private communications or personal data beyond what is permitted by applicable law.

Submitting a request

You can email the required documentation to support@cantina.com. Our team will review the materials and respond once verification is complete.