Safety & Reporting

At Cantina, our goal is to create a dynamic, welcoming space where users can interact with bots, connect with friends, and engage with our Community team in exciting new ways. Our Community team runs programming initiatives and maintains key spaces such as The Welcome Lounge and The Bot Place. These spaces foster creativity, interaction, and fun. However, to ensure a safe and respectful environment for all, we have established the following engagement guidelines. These guidelines complement our Bullying & Harassment policies and seek to add extra protections for our Community team as well as other Cantina employees. Their profiles feature a verified checkmark on the platform. 

Our Community Leads are here to support you, to share their best practices about building bots, and to enhance your experience in Cantina, but they are also individuals who deserve to feel safe and respected. This also applies to other Cantina employees like our moderators. We prohibit any behavior that may make any Cantina team member feel uncomfortable or unsafe. 

What violates this policy?

• Unwanted contact: Do not attempt to reach out to Cantina Community Leads, through personal channels (e.g., personal email, phone numbers, social media, or in-person interactions) unless explicitly invited to do so.
• Harassment & over-attachment: While we love the enthusiasm in our community, excessive personal attention, fixations, or actions that create discomfort are not allowed. Examples include persistently asking for personal details, creating bots based on their likeness without their consent, or seeking private interactions.
• Flirtation & inappropriate behavior: Engaging in unwanted romantic or suggestive behavior toward Community Leads is not permitted.
• Abusive language & personal attacks: Denigrating language, personal attacks, threats, doxxing or coordination of room raids will not be tolerated. This includes threatening to go to “higher ups” or get Community Leads fired. Please refer to our Bullying & Harassment policies for more information. 
• Spamming & Disruptive Conduct: Flooding chat, derailing conversations, or persistently demanding attention in ways that disrupt the experience for others is against our guidelines.

Ensuring a safe and inclusive space

Cantina is a platform designed for positive and meaningful engagement. We value an atmosphere where everyone—users, Community Leads, other employees, and bots—can interact without fear of harassment or discomfort.

If an individual or group becomes disruptive, threatening, or abusive, Cantina may take necessary action, including warnings, suspensions, or bans, to protect our employees and users.

We encourage creativity and exploration, but respect is fundamental to keeping Cantina an engaging and enjoyable space for all. 

Cantina respects intellectual property rights and is committed to protecting copyrighted content. If you believe that content on Cantina infringes your copyright, you can submit a Digital Millennium Copyright Act (DMCA) takedown request to have the content removed. Below, we outline how to submit a claim, how Cantina handles DMCA requests, and what to do if your content was removed in error.

Submitting a DMCA Copyright Claim

If you are a copyright owner or an authorized representative, you can request the removal of infringing content by submitting a DMCA takedown notice. Your notice must include the following information:

1. Your contact information: Your full legal name, email address, and physical address.
2. Description of the copyrighted work: Provide a clear description of the copyrighted content that has been infringed.
3. Location of the infringing content on Cantina: Include a direct URL or detailed information that allows us to identify the material.
4. A statement of good faith: Confirm that you believe the use of the content is not authorized by you, your agent, or the law.
5. A declaration under penalty of perjury: A statement affirming that the information in your notice is accurate and that you are the rightful copyright owner or authorized to act on their behalf.
6. Your electronic signature.

You can submit a DMCA takedown request by selecting Intellectual Property, Copyright Infringement on our reporting form. 

What Happens After a DMCA Request is Submitted?

Once we process a valid DMCA takedown request:

• The reported content will be removed or disabled from Cantina.
• The user who uploaded the content will receive a notification explaining why the content was removed.
• The user will have the option to file a DMCA counter-notice if they believe the takedown was made in error.

If we determine that a DMCA request is incomplete or invalid, we may ask the copyright owner for additional information before taking any action.

Filing a Counter-Notice

If you believe your content was removed in error or that you had the legal right to use the copyrighted material, you may submit a DMCA counter-notice. Your counter-notice must include:

1. Your contact information: Your full name, email, and physical address.
2. Identification of the removed content: A description of the content that was taken down and its previous location on Cantina.
3. A statement under penalty of perjury: Confirming that you believe the content was removed due to a mistake or misidentification.
4. A declaration of consent to legal jurisdiction: Agreeing to resolve the dispute in a U.S. federal court if necessary.
5. Your physical or electronic signature.

You can also download the sample counter-notice form attached at the bottom of this article and fill it with the relevant information. Send your counter-notice to copyright@cantina.com.

Once we receive a valid counter-notice, we will forward it to the original copyright owner. If they do not file a legal action within 10 business days, we may restore the removed content when possible.

Repeat Infringement Policy

Cantina takes copyright violations seriously. If a user repeatedly uploads infringing content, we may temporarily or permanently suspend their account.

We encourage all users to respect intellectual property rights and only share content they own or have the legal right to use.

If you have any questions about our DMCA policy, please visit our Terms of Service or reach out to our Trust & Safety Team at copyright@cantina.com.

These guidelines are for law enforcement and government agencies only. If you are not a law enforcement or government official, please submit your request via our Help Center.

Cantina is a social AI product that combines group chat, voice, and video capabilities together with AI character creation. With our AI bot creator tools, users can design digital versions of themselves, bring imaginary characters to life, or choose from thousands of existing AI bots in our bot directory. Cantina bots can interact via text, voice and images in Cantina rooms or anywhere across the internet as they can be shared off platform. For information regarding our product, please visit this link.

At Cantina, we appreciate the hard work law enforcement provides our company and the communities we connect. We’re also committed to ensuring the safety, security, and privacy of our users. As part of that commitment, we store and maintain private and personal information as described in our Privacy Policy and Terms of Service. Generally, we only provide non-public user information with governmental or law enforcement agencies when required by law. We created these guidelines for such instances, when law enforcement or governmental agencies are seeking to obtain user information from Cantina.

Requests for User Information

Cantina’s disclosure of user information is governed by the Stored Communications Act, 18 U.S.C. § 2701, et seq., which requires that we disclose user information to law enforcement only in response to specific types of legal process. Please refer to our Privacy Policy for more details  about the types of user information that Cantina collects.

Within the United States

Cantina will respond to legally binding requests from U.S. law enforcement and governmental agencies that include one of the following documents:

• A valid, jurisdictionally sufficient subpoena can be used to obtain basic subscriber information set out in 18 U.S.C. 2703(c)(2), namely: Cantina screen name and username, email address (if provided by user), phone number,  account creation date, IP address, device information.
• A valid, jurisdictionally sufficient court order issued under 18 U.S.C. 2703(d) can be used to obtain other categories of non-content data regarding a user.  
• A valid, jurisdictionally sufficient federal or state search warrant can be used to obtain user content such as photos or written communications.

International Requests

Cantina may require non-U.S. governmental and law enforcement agencies to submit a request for legal assistance to designated government authorities under the Mutual Legal Assistance Treaty (“MLAT”) framework, or a letter rogatory to disclose the contents of a user’s account.

Cantina may, at its discretion, provide limited subscriber non-content information to non-U.S. governmental and law enforcement agencies in response to legal process that is duly authorized in the requesting country.

Requirements for submitting a legal request

For a U.S. or non-U.S. law enforcement request to be honored, it must be issued in accordance with governing law and include all of the following information along with the PDF of the request:

• The following contact information:
  • • Name of issuing agency
    • First and last name of the requesting law enforcement officer
    • Official email from a known law enforcement domain
    • Official direct phone number
    • Badge/ID number of the requesting law enforcement officer
    • Address of agency
• Profile name and URL of the Cantina account in question
• Details regarding the specific information being requested and its relationship to your investigation

Please submit your request for user information here.

All requests should be addressed to:

Cantina, Inc.

10 Jay St, 4th FL

Brooklyn, NY 11201

US

If you have any questions please contact lawenforcement@cantina.ai.

Emergency Requests

Under our Privacy Policy and 18 U.S.C. § 2702(b)(8), we may disclose certain information at our discretion with law enforcement if we have a good faith belief that there is an emergency involving danger of death or serious physical injury to a person that Cantina may have information necessary to prevent. 

When submitting an Emergency Disclosure Request you must include the following information:

• Identity of the individual in danger of death or serious physical injury;
• The nature of the emergency and why it poses a threat of imminent death or serious bodily injury that would justify immediately disclosing the requested information rather than relying on standard legal process; 
• Information in Cantina’s possession you are seeking to obtain on an emergency basis; and
• How the specific information requested will assist in averting the threatened death or serious physical injury.

Please submit your Emergency Disclosure Request here.

Account Preservation

Cantina does not guarantee the existence or retention of particular user data. However, In accordance with 18 U.S.C. 2703(f), we will preserve any user information in our possession that may be relevant in a criminal legal proceeding  in response to a formal and valid request from a law enforcement agency that includes a specific time range for preservation not to exceed 90 days.

Cantina will not produce records to the law enforcement agency without service of proper and valid legal process (e.g., subpoena, court order or warrant). Valid preservation requests should be submitted here.

If you have any questions please contact lawenforcement@cantina.ai.

Child Safety

Cantina will remove any content that comes to our attention that depicts (or may depict) sexually explicit images of minors or appears to sexualize or exploit children, including content drawn to our attention by government requests. We will promptly report this content to the National Center for Exploited and Missing Children, which may relay this and related information to U.S.- or foreign-based law enforcement agencies. 

If a request involves a child exploitation or safety matter, please specify that in the request so that we may quickly address the request.

Data Retention

In accordance with our Terms of Service, Privacy Policy, and applicable law, Cantina retains different types of user information for various periods of time. Due to the nature of the information on Cantina, we may store some user information for only a short period of time. Unless we receive a valid preservation request, we generally do not retain information for law enforcement purposes.

Notification

Per Cantina’s Privacy Policy, we will use reasonable efforts to provide notice to our users when we respond to a request for their information unless we are prohibited by law from doing so -for example, by an order under 18 U.S.C. § 2705(b)-, or if we believe that an exceptional circumstance exists, such as child exploitation, the threat of imminent death or bodily injury, or where notification would be counterproductive.

Law enforcement or other official government agencies that do not want Cantina to notify a user of their request should include a court order or reference to other legal authority that bars Cantina from disclosing the existence of the request to the user.

If your request for information draws Cantina’s attention to a violation of our Terms of Service or Community Guidelines, Cantina will take action to prevent further abuse, which may alert the customer to Cantina’s awareness of its misconduct. Your request should explicitly include instruction to Cantina to not take action if you wish to prevent potential awareness on the part of Cantina’s user(s).

Testimony

Records produced in response to law enforcement requests are self-authenticating and do not require the testimony of records custodians. We are unable to provide expert testimony. 

If you need a special certification, please include it in your request.

Cost Reimbursement

Under 18 U.S.C. §2706, Cantina may seek to be reimbursed for any costs we incur in responding to information requests. Unusual or extensive requests may incur additional costs, but we may waive fees at our discretion.

These guidelines are regularly reviewed by Cantina and are subject to change at our discretion.

Cantina is for people 16 years or older (See Terms of Service):

• Users must be 16 or older to use Cantina.
• If a user is suspected of being under 16, Cantina may request proof of age to verify compliance with the age restrictions.
• Cantina reserves the right to terminate or suspend user accounts that do not meet these age requirements or provide false information about age and/or consent.

How to Report an Underage User
If you come across a user you believe is underage, please report them for review:

1. Tap on the member Avatar:
2. Tap ... More
3. Tap Report @username:
4. Select Reason: Underage User
   • Provide as much detail as possible about why you believe this user is underage (e.g., they mentioned their age in conversation, they appear to be a minor, etc.).
5. Tap Send Report

Once your report is submitted, our Trust & Safety team will review it and take appropriate actions to verify the user's eligibility to use this service. 

At Cantina, we prioritize the safety, mental health, and well-being of our community. We recognize the critical importance of fostering an environment where individuals feel supported and safe. We aim to balance providing a platform for open communication and expression with the imperative responsibility to protect our users from harmful content and interactions related to self-harm or suicide. We define self-harm as the act of deliberately hurting oneself physically. Examples of self-harm behaviors include intentionally ending one's life, engaging in disordered eating patterns, etc.

What violates this policy?

Content or interactions that violate Cantina’s suicide and self-harm policy include, but are not limited to:

• Promoting, encouraging, or glorifying suicide or self-injury.
• Sharing explicit descriptions, graphic images, or videos depicting suicide or acts of self-harm.
• Providing instructions, methods, or facilitating suicide or self-injury.
• Engaging in activities or communications that encourage or pressure individuals to self-harm or attempt suicide.
• Making suicide threats or stating intentions to self-harm without clear context for seeking support.

Exceptions may include content clearly shared for the purpose of support, awareness, or recovery when handled responsibly.

How can I report violations of this policy?

Reporting content and interactions that violate our Community Guidelines is essential to fostering a safe environment in Cantina. You can report content or conduct in violation of this policy by following these instructions.

Additional resources

Suicide Prevention 

If you are in need of support, please know that you’re not alone and that immediate help is available for you. 

Crisis Text Line

• Text: HOME to 741741
• Chat

988 Suicide & Crisis Lifeline 

• Call: 988
• Text: 988
• Chat

Eating Disorder Support

If you, or someone you know, are experiencing concerns around body image, food, or exercise, know that you are not alone.

National Eating Disorders Association

• Call: 800-931-2237
• Text: 800-931-2237

If you feel that you are in immediate danger, please contact local emergency services and if you are outside the United States, visit Find a Helpline to find resources for your country.