Managing and Moderating a Room

Follow these instructions to accept or deny Go Live requests in Cantina rooms. 

To accept or deny the Go Live request on iOS and Android:

1. If you’re an admin and happened to overlook the pop up notification, you can still view the pending request by tapping on the room title.
2. Tap Pending Request.
3. Tap Approve or next to the profile you want to accept or deny.

To accept or deny the Go Live request on Web:

1. Click on the room’s name.
2. Click Requests.
3. Click Accept or Ignore next to the profile you want to accept or deny.

Founders, Admins, and Hosts of public rooms in Cantina are responsible for moderating their rooms to ensure adherence to Cantina’s Community Guidelines. It is crucial to address any violations that occur promptly. As Founders and Admins, you must issue warnings and immediately report violators in your public rooms for appropriate enforcement. Failure to do so may result in the public room being removed from Discover and Admins receiving a suspension. 

Your active involvement in enforcing and timely reporting is essential in maintaining a safe and respectful environment for all Cantina users. Here are some best practices for protecting your room:

Understand the Community Guidelines: Familiarize yourself with Cantina’s Community Guidelines and ensure you clearly understand what is allowed and what is not.

Warning examples:

• Let's keep the chat room positive and respectful by following our Community Guidelines, or you will be removed from the room. 
• Your behavior is not aligning with Cantina guidelines. Please adjust it, or you will be removed from the room. 
• Your conduct goes against our Community Guidelines. Please ensure a friendly and inclusive environment for everyone involved, or you will be removed from the room. 
• Your actions have disrupted the peace and respectful atmosphere of the room. Another offense will result in your immediate removal.

Promptly address violations: Act swiftly when you encounter any content or behavior violating our guidelines. Take appropriate action, such as issuing warnings, removing or blocking the user from the room, flagging violations, or escalating the issue if necessary.

Be consistent and fair: Apply moderation rules consistently to all users and content, regardless of their status or relationship to you. Treat everyone fairly and avoid any favoritism or bias.

Foster a positive environment: Encourage respectful and constructive discussions within your community. Set a positive tone by being polite, welcoming and encouraging users to interact respectfully with one another.

Communicate guidelines clearly: Clearly communicate the guidelines and expectations to users in your room. Make them aware of the consequences of violating the guidelines.

Utilize moderation tools: Use the available moderation tools provided to help manage and control the content within your room effectively. These tools include:

• Revoking mic and camera access
• Remove or Ban the User from the room
• Report the user to Cantina’s Moderation team to review for severe violations
• Change room Visibility to ‘Contacts of Members’ or ‘Members Only’ if you’re unable to moderate your room at all times

Stay informed: Stay updated with changes to Cantina’s Community Guidelines and policies. Regularly check for notifications or updates from the platform administrators.

Seek assistance when needed: Don't hesitate to seek help or guidance from Cantina’s Moderation team when faced with challenging situations or if you need further clarification on specific issues.

Remember, moderation is crucial for maintaining a safe and enjoyable environment for all users within your room. You should ensure that you have proper staffing of admins and hosts to moderate the space. If you cannot moderate your room at all times, consider recruiting engaged members as potential admins and hosts to help moderate the room in your absence. 

If you're not able to recruit new admins and hosts immediately no problem! Consider changing room visibility to "Contacts of Members" or even changing accessibility to ‘Invite Only’ in order to limit the amount of new people who may join at any given time until you can recruit members to help. 

Moderation Settings allows you to adjust who has access to features in the room.

1. Inside your room, tap on the room's name.
2. Tap on or Edit Rooms
3. Tap on Moderation Settings

Go Live Request

• Enable requests to go live in the room. Those who have permission to Go Live do not need to request it and can still go live.

Go Live

• Who can turn on their camera and microphone in this room
  • Admin
  • Hosts (default)
  • Members

Post Media

• Who can post media and links in chat
  • Admin
  • Hosts
  • Members (default)

Control the Stage

• Who can control the stage in this room, including adding and featuring content or users
  • Admin
  • Hosts (default)
  • Members

Send Message

• Who can send messages in the room
  • Admin
  • Hosts
  • Members (default)

Signals

• Who can alert members via signal
  • Admin
  • Hosts (default)
  • Members

Super Signal (Real-time call)

• Who can call members via super signal
  • Admin (default)
  • Hosts
  • Members

Send Reactions & Gifs

• Who can send reactions and gifs in the room
  • Admin
  • Hosts
  • Members (default)

Manage Membership

• Who can remove members from the room
  • Admin
  • Hosts (default)

Manage Bots

• Who can add, remove and adjust bot settings
  • Admin
  • Hosts (default)
  • Members

Edit Room Properties

• Who can change room settings, including name, topic and theme
  • Admin (default)
  • Hosts
  • Members

What are the different types of room privacy?

When creating a room, founders will be prompted to select privacy settings to determine who can see and access their room. Once a room is created, the founder and room admin/s are able to update these privacy settings at any time. 

Default privacy settings
Choose from 4 preconfigured room types to get a room set up in seconds.

• Open (Public) - All Cantina members will be able to see and join this room without an invite. 
• Social (Friends) - Your contacts and friends of members will be able to see and join this room. 
• Invite Only (Closed) - Your contacts and friends of members will be able to see, but have to request to join.
• Quick Room - Same privacy settings as an Invite Only (Closed) room, but skips the need to customize other elements such as room name, avatars, etc.

Custom privacy settings

You can also customize your room’s visibility and accessibility settings to create the perfect setup for your needs (available settings listed in next section).

How do I change my room's privacy settings?

To change an existing room's privacy settings on iOS, Android, and Web:

1. Enter the room whose privacy settings you want to adjust.
2. Tap the room’s name at the top of the screen.
3. Tap  or Edit Room.  
4. Tap Edit Room Settings.
5. Tap Accessibility Settings and Visibility Settings to adjust who can see and enter your room.
   • Visibility Settings - Who Can See The Room 
     • Everyone - Everyone can see this room
     • Contacts of Members - Mutual follows + phone contacts of members can see this room
   • Accessibility Settings - Who Can Enter The Room 
     • Everyone - Everyone can enter the room
     • Contacts of Members - Mutual follows + phone contacts of members can enter the room
     • Contacts of Hosts - Mutual follows + phone contacts of hosts can enter the room
     • Invite Only - Only those who are invited can enter the room. If you select “Invite Only,” you will also need to choose who can send invites.
   • If Invite Only - Who Can Invite Others 
     • Founder - Only the creator of this room can add new members
     • Admins - Admins and the creator of this room can add new members
     • Hosts - Hosts and above (Admins and Founder) can add new members to the room
     • Members - All room members can add new members
6. Select the options that match your preference and hit done.

Deleting room history:
When changing your room's privacy to a more public setting, you’ll be presented with the option to delete room history. This is recommended to ensure that private conversations aren’t unintentionally made visible to others.

Revoking camera and microphone access from room members will prevent a user from streaming their live video and audio to the room. In order to go live again, they'll have to request to go onstage.

To revoke mic and camera access on iOS and Web:

1. Tap on the member's avatar.
2. Select Revoke Camera & Mic.

To revoke mic and camera access on Android:

1. Tap on the member's avatar.
2. Select Remove from Stage.

Note: Ensure that “Go Live” feature is turned on. Also, take note that those who have permissions do not need to request and can still go live. Check Moderation Settings.

As a room admin or host, you can remove any member from the room at your discretion. If you remove a user, they will no longer be a member of the room. However, they can still be re-invited or rejoin the room anytime. If you want to prevent a member from rejoining your room, you can ban them. 

REMOVE A MEMBER

To remove someone from a room on iOS, Android and Web: 

1. Tap on the member's avatar.
2. Tap Remove from Room.
3. Confirm by tapping Remove.

Note: The availability of these features relies on your Moderation Settings. If you are a room admin or host and do not find these options available, please know they could be attributed to specific permissions.

As a room admin or a host, you can ban any member from your room.

Members who get banned from a room cannot come back or be invited back unless the duration that you select (1 hour or 1 day) has expired or a host/admin decides to add the member back sooner. You also have the option to permanently ban a user from your room by selecting "Forever" and they will not be able to come back unless a host or admin adds them back.

BAN A MEMBER

To ban someone from a room on iOS and Android:

1. Tap on the member's avatar.
2. Tap Ban from Room.
3. Select how long you want to remove the member from the room.

To ban someone from a room on Web:

1. Click on the room name and select the member's avatar.
2. Click
3. Click Ban from Room.
4. Select how long you want to remove the member from the room.

UNBAN A MEMBER

To unban a member back to a room before the duration expires on iOS and Android:

1. Tap on the name of the room.
2. Tap or Edit Room.
3. Tap Banned Users.
4. Tap Unban to the right of the member's name.
5. Confirm that you want to add this member by tapping Unban.

To unban a member back to a room before the duration expires on Web:

1. Click the name of the room.
2. Click Removed.
3. Click Add Back to the right of the member's name.
4. Confirm that you want to add this member by tapping Unban.

Note: The availability of these features relies on your Moderation Settings. If you are a room admin or host and do not find these options available, please know that they could be attributed to specific permissions set by the room creator.

Feature a member on stage to put them in the spotlight and become the room's focal point.

To Feature a member on iOS and Android:

1. Tap or Long hold the avatar of the member you would like to feature on stage.
2. Select Feature, and the member’s live video tile will now be featured on stage. 

To Feature a member on Web:

1. Hover over the video tile of the member you would like to spotlight on stage.
2. Click the to open up a menu.
3. Click Feature, and the member’s live video tile will now be featured on stage.

Note: The member must be present on the live stage to enable this feature. In addition, its availability relies on the Moderation Settings. If you are a host or a member and do not find these options available, please know they could be attributed to specific permissions.

To Unfeature a member from the stage on iOS, Android and Web:

1. Tap or long hold the avatar of the member you want to remove from the stage.
2. Select Unfeature, and they will be instantly removed from the stage.

If you're an admin in a public room, a social room, or a private room, you can clear the entire chat history for the rest of the room. 

To clear the message history on iOS and Android:

1. Inside your room, tap on the room’s name.
2. Tap or Edit Room. 
3. Tap Edit Room Settings.
4. Scroll down to select Delete Message History.
5. Tap Delete, and all messages and media in the room’s chat will be deleted. This action can not be undone.

To clear the message history on Web:

1. Inside your room, tap on the room’s name.
2. Tap , then Edit Room Properties. 
3. Scroll down to select Delete Message History.
4. Tap Delete, and all messages and media in the room’s chat will be deleted. This action can not be undone.

Deleting your room erases it for all members. They will no longer be able to find, join, or chat in it.

Follow these instructions if you want to delete a room in the Cantina.

To delete the room on iOS and Android:

1. Inside your room, tap on the room’s name.
2. Tap or Edit Room. 
3. Tap Edit Room Settings.
4. Scroll down to select Delete Room.
5. Tap Delete, and all messages and media in the room’s chat will be deleted. This action can not be undone.

To delete the room on Web:

1. Inside your room, tap on the room’s name.
2. Tap , then Edit Room Properties. 
3. Scroll down to select Delete Room.
4. Tap Delete, and all messages and media in the room’s chat will be deleted. This action can not be undone.

You can add or remove rules and change the content policy of your room to better suit your preferences. This feature will help you to create a safe and welcoming environment for all members.

1. Inside your room, click on the room name at the top of the screen.
2. Tap  or Edit Room.
3. Tap Edit Room Settings.
4. Select Rules & Content Policy.
   • For Room Rules:
     • Tap Add New Rule or select from the Examples Rules.
   • For Content Policy:
     • None - No Content Policy on this room
     • Free For All - Relax and let your hair down (social and private rooms only)
     • Keep it Chill - Be polite and respectful
     • Clean and Courteous - Content must be appropriate for all audiences
5. Once you have selected your preferred setting, click Save.